Senior Technology Vendor Program Manager - Virtual

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”  We are passionate about connecting purpose with impact.  Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team!  Learn more at careers.alight.com. 

This role supports services provided to the federal government or federal government contractor and therefore requires US Citizenship. Proof of citizenship status will be required at time of hire.

We’re looking for a Senior Technology Vendor Program Manager to help drive governance, clarity, and execution across our technology supplier and software portfolio. In this role, you’ll partner across teams to ensure our technology investments are intentional, well-managed, and delivering real value, the main focus is on governance, performance, and execution.

This is a high-visibility individual contributor role where you’ll translate portfolio strategy into measurable outcomes—bringing structure, transparency, and accountability to how we manage vendors and platforms.

Portfolio Strategy & Lifecycle Management

• Maintain a clear view of vendor and application strategy, ownership, and lifecycle
• Support planning across key stages: sustain, enhance, modernize, and retire
• Facilitate regular portfolio reviews to track progress, surface risks, and drive decisions

Vendor Governance & Performance

• Build and maintain vendor scorecards (SLAs, performance, usage, satisfaction)
• Track issues, manage escalations, and ensure follow-through to resolution
• Help ensure vendors deliver on commitments and business expectations

License & Usage Management

• Lead regular license and usage reviews (e.g., purchased vs. used vs. needed)
• Partner with teams to reclaim unused licenses and reduce waste
• Provide clear insights to support planning and renewal readiness

Risk & Compliance Coordination

• Partner with Security, Risk, and Legal teams to track vendor risk and compliance requirements
• Maintain visibility into risk status and help ensure timely remediation

Renewal Readiness Support

• Prepare structured insights ahead of renewals (usage, performance, risks, needs)
• Enable informed decision-making; Strategic Sourcing leads negotiations

Financial & Portfolio Insights

• Analyze usage trends, cost drivers, and portfolio performance
• Identify inefficiencies and support cost optimization efforts
• Contribute to planning and forecasting discussions with data-driven insights

Required

• 7+ years of experience in technology program management, vendor management, or portfolio governance
• Experience working with technology vendors (SaaS, cloud, infrastructure, or platforms)
• Strong understanding of vendor performance metrics (SLAs, KPIs)
• Comfort building and improving processes in evolving environments

Application and Interview

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