Lead General Maintenance Technician

Position Summary

The Lead General Maintenance Technician is responsible for overseeing and performing hands-on maintenance activities across commercial office, manufacturing, and/or distribution facilities within an Integrated Facilities Management (IFM) contract. This role provides technical leadership to maintenance technicians, ensures high-quality service delivery, supports daily work execution, and assists with client escalations and compliance requirements. The position requires strong technical expertise across multiple trades, leadership capability, and a customer-focused mindset to support uptime, safety, and regulatory compliance.

 

Key Responsibilities

Technical & Operational Leadership

• Lead and perform preventative, predictive, and corrective maintenance on building systems and equipment.

• Provide daily direction and task prioritization for maintenance technicians.

• Support troubleshooting and resolution of escalated maintenance issues.

• Coordinate work assignments to ensure timely completion of work orders and PMs.

• Review completed work for quality, safety, and compliance standards.

• Assist in shutdown planning and critical maintenance activities.

Multi-Trade Maintenance Responsibilities

• Perform a variety of repairs and tasks while directly assisting trades personnel including but not limited to replacing carpet and floor tiles, light bulbs and ceiling tiles, painting, and patching.

• Plumbing systems (sinks, toilets, urinals, domestic water systems, minor piping repairs).

• Carpentry and general building repairs (doors, ceilings, flooring, drywall).

• Support basic mechanical systems including overhead doors, dock equipment, and HVAC equipment where applicable.

·        Basic electrical troubleshooting (non-licensed).

CMMS & Documentation

• Utilize CMMS (e.g., IBM Maximo) to:

  • Open, assign, and close work orders

  • Document labor hours, materials used, and repair notes

  • Track PM compliance and backlog

• Assist in maintaining accurate asset data and equipment history.

• Support reporting efforts and KPI tracking (PM compliance, response times, downtime metrics).

Client & Escalation Support

• Act as first-line escalation point for daily maintenance issues.

• Interface professionally with client representatives and occupants.

• Provide technical input during client meetings when required.

• Ensure issues impacting operations are communicated clearly and promptly.

Safety & Compliance

• Ensure work is performed in compliance with OSHA, company safety standards, and site-specific procedures.

• Support LOTO procedures and safety audits.

• Maintain clean, organized work areas and ensure proper tool control.

• Support GMP or regulated environment requirements if applicable.

Subcontractor Coordination

• Escort and monitor subcontractors performing specialty work.

• Verify scope completion and quality of contracted services.

• Report performance issues to site leadership.

 

Minimum Requirements

• High school diploma or GED required.

• 5+ years of general maintenance experience in commercial, manufacturing, or distribution environments.

• Strong troubleshooting skills across HVAC, electrical, plumbing, and general building systems.

• Basic proficiency in Microsoft Office.

 

Preferred Requirements

• Prior experience in an IFM or multi-site contract environment.

• Previous informal or formal leadership experience.

• EPA 608 Certification

• OSHA 10 or 30

• Trade license (electrical, HVAC, etc.)

·        Ability to read and understand repair manuals, specifications, drawings, and schematic diagrams.

• Experience using a CMMS platform; Maximo experience is a plus.

• Experience in predictive maintenance technologies (infrared, vibration, ultrasound) is a plus.

 

Physical Requirements

• Ability to lift up to 50 lbs.

• Frequent standing, walking, bending, and climbing ladders.

• Ability to work in mechanical rooms, rooftops, and industrial environments.

• Occasional off-hours or emergency response support may be required.

       

Compensation Details:

$31.25

       

The compensation range or hourly rate listed for this position is provided as a