Staffing Supervisor

Onsite Supervisor  

Job Overview 

The Onsite Supervisor is responsible for managing the daily staffing operations at a client (manufacturing  or supply chain) work site. This role serves as the primary point of contact between us, the client, and  our associate workforce to ensure smooth operations, consistent attendance, strong associate  performance, and high levels of customer satisfaction. The Onsite Supervisor is responsible for  associate support, shift coordination, issue resolution, safety compliance, workforce planning, and  oversight of associate support services provided by us, including transportation and housing where  applicable. 

Bilingual Spanish/English skills are essential for this position, as the role requires frequent  communication with a diverse workforce, client leadership, and associates utilizing support services. 

Detailed Job Description 

Key Responsibilities 

• Serve as the onsite representative for the staffing company at the client location. • Build and maintain strong working relationships with client supervisors, managers, and temporary  associates. 

• Coordinate daily staffing needs, including headcount management, attendance tracking, call offs, and shift coverage. 

• Conduct associate check-ins, onboarding support, orientation, and assignment-related  communication. 

• Ensure all associates understand job expectations, attendance policies, safety procedures,  workplace rules, and support resources available. 

• Monitor associate performance, productivity, attendance, and overall engagement while  addressing concerns in a timely and professional manner. 

• Investigate and resolve associate relations issues, attendance problems, and job assignment  concerns. 

• Communicate client staffing demands, schedule changes, and operational updates to customer  success and recruitment teams.  

• Maintain accurate records related to attendance, disciplinary actions, coaching conversations,  incident reports, transportation matters, housing concerns, and other workforce activity in  applicant tracking system. 

• Support payroll processes by reviewing timekeeping records and ensuring accurate submission of  associate hours. 

• Conduct regular floor walks and maintain visibility on the production floor to monitor associate performance, safety, and morale. 

• Promote a safe work environment by reinforcing safety policies, reporting incidents, and  partnering with the client on corrective actions. 

• Help reduce turnover by building rapport with associates, identifying concerns early, and  supporting retention initiatives. 

• Provide bilingual communication and translation support between Spanish-speaking associates  and English-speaking client contacts or internal teams.

• Prepare reports and provide updates on staffing levels, attendance trends, turnover, performance  issues, transportation coordination, housing concerns, and other site metrics. 

• Ensure compliance with company policies, client expectations, and all applicable employment  practices. 

Transportation Oversight Responsibilities 

• Oversee that local transportation provided operates smoothly and reliably in support of  client attendance and operational needs. 

• Coordinate transportation logistics and ensure associates arrive at work sites on time and that  transportation service remains seamless for the client. 

• Monitor transportation-related issues, communicate delays or service concerns, and work with  internal teams to resolve problems quickly. 

• Maintain visibility into the condition, usage, and scheduling of company-provided vehicles used in  support of associate transportation. <