Senior Director, Digital Product Operations

College Board – Digital Product
100% Remote, aligned to working core EST hours

Role Type: This is a full-time position

About the Team

The Digital Product team is driving the evolution of College Board’s digital assessment experience. As AI reshapes education, we are preparing students for the future by ensuring our digital assessments remain secure, meaningful, and reflective of the knowledge and skills needed to thrive in an AI-enabled world.

At the heart of this strategic work, we are a collaborative group of product leaders, strategists, and innovators reimagining how digital assessments are delivered and experienced. Our work spans the full product lifecycle, from discovery and design to delivery and continuous improvement. We partner across the organization to ensure every solution we build improves outcomes for students, educators, and institutions.

Every year, our platform delivers assessments to millions of students worldwide, providing opportunities that shape futures and open doors. Together, we are transforming College Board’s trusted assessment platform into a next-generation digital assessment experience that is secure, user-centered, and built to evolve with the future of learning and assessment.

About the Opportunity  

As the Senior Director, Digital Product Operations, you are a strategic and operational leader who brings clarity, structure, and data-informed decision-making to complex product environments. You lead with empathy and purpose, building systems that empower teams to deliver meaningful outcomes for learners and educators. In this role, you will lead the evolution of how College Board’s Digital Product organization plans, operates, and measures success.  

As we scale our digital assessment platform from an internal delivery model to a SaaS solution supporting multiple assessments, you will define and drive the operational strategies that enable teams to plan strategically, deliver efficiently, and continuously improve. You will set the vision, frameworks, and priorities for Product Operations and while leading a small, high-performing team responsible for executing them. Together, you will design the systems, processes, and rituals that bring clarity, transparency, and predictability to how we deliver digital products, directly connecting our mission to measurable outcomes for students and educators.

You will partner closely with Product, Technology, and Design to strengthen how we manage planning cycles, cross-team dependencies, and delivery readiness. You will also collaborate with Engagement and Reach, Operations, and other go-to-market partners to ensure product launches and updates are well-coordinated, well-communicated, and informed by user and customer insights.

This is a unique opportunity to architect and scale a critical function at the heart of College Board’s digital transformation, helping us deliver secure, innovative, and AI-enabled digital assessments that empower millions of students to own their future.

In this role, you will:

Define and Lead the Product Operations Vision and Strategy (20%)

• Establish the vision, structure, and success measures for the Product Operations function, ensuring it enables College Board’s Digital Product organization to deliver with clarity, alignment, and measurable impact.

• Build and manage a small, high-performing team responsible for executing Product Operations practices, providing mentorship, direction, and clear priorities.

• Develop and evolve the operating model that connects product strategy to execution, clarifying how planning, delivery, and measurement work together to drive business and mission outcomes.

• Define the standards and operating rhythms that allow product planning, delivery, and communication processes to scale effectively across College Board’s digital ecosystem.

Drive Data-Informed Planning and Continuous Improvement (20%)

• Ensure that data and insights are embedded throughout the product lifecycle, supporting evidence-based decision-making and continuous improvement.

• Partner with Product leaders to define key product and operational performance indicators used across all product teams.

• Oversee the integration of these metrics into planning, roadmapping, and retrospectives, enabling teams to measure outcomes, not just outputs.

• Champion the use of dashboards, analytics, and feedback loops to improve visibility, drive accountability, and inform prioritization.

• Promote a culture of curiosity and learning, helping teams connect performance insights to tangible improvements in product delivery and impact.

Optimize Product Planning, Proces