Product Manager - Ecommerce team

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

🚨 About This Role

The Ecommerce Team is the engine of our new AI product. We are looking for a Product Manager who can work closely with technical teams, understands how things work in detail, and can drive alignment across many stakeholders. You will own one of the most important assets in the company: our customer data. Instead of just maintaining pipelines, you will define and build the data ingestion, storage, and Customer Data Platform (CDP) that powers our AI strategy. This is a high‑impact role with strong ownership, high expectations, and a lot of responsibility in a fast‑moving environment.

⚙️ What is the Ecommerce Team?

The Ecommerce Team owns how we ingest, unify, and store all customer data. The team is the bridge between the merchant’s store (for example Shopify), our helpdesk, and all our AI products. Your mission is to make sure our customers and our AI agent always have the right data they need, when they need it. This includes building a proprietary CDP that can ingest millions of data points (orders, tracking events, customer behavior) in real time and transform them into clear and actionable context for users. Without this team, the AI cannot “see” the customer.

💼 Working Conditions & Expectations

• 🌍 We hire globally; working in a European time zone is a strong plus.

• 👑 You have a high level of autonomy and ownership. You drive the vision, the execution, and cross‑functional alignment end to end.

• 👷‍♀️ You are a hands‑on builder who brings structure to complex situations. You do not wait for a specification; you write it. You help design data flows, define retention policies, and challenge architecture choices when needed. You are comfortable deciding how a customer profile is stored in the CDP, how it is displayed in the UI, and how it should be explained to customers.

🎯 What You’ll Do

• Work closely with Engineering, Design, Marketing, Sales, and Customer Success to deliver measurable impact across teams.​

• Talk regularly to customers to validate ideas, test hypotheses, and improve the product based on feedback.​

• Partner with multiple engineering teams to guide the evolution of our end‑to‑end data pipeline.​

• Build and scale one of our most strategic AI‑powered initiatives.​

💡 Who You Are

• A builder who enjoys ownership, fast execution, and frequent iteration.​

• Strong product judgment, with a clear sense of what is important and what is not.​

• Comfortable working with both technical and business stakeholders and talking directly to customers.​

• Experienced with complex systems and shipping products, ideally in startups or early‑stage environments.​

• Familiar with the Shopify ecosystem and its data model, or eager to ramp up quickly

Perks & Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and li