ASSISTANT MANAGER

Do you have experience as a Full-Service Restaurant Manager and the passion to work with customers and build/develop a strong team? If so, Bandana's could be a great fit for you.

Mission: Treat every guest as if they are a guest in your home.

Motto: Perfect, Fast, Every Time.

As Bandana's continues to grow, we have to remember to always remain consistent, which is why we really focus on our training program.

Operational Values:

Take care of your employees!

• Proper orientation

• Proper training

• Treat them with dignity and respect

• Hold them accountable to perform to the standards

Take care of your guests!

• Great food, made to specifications

• More than just good service… Great hospitality

• Provide our guests an outstanding experience in a clean and friendly environment!

Our Commitment:

• We are committed to creating guest loyalty by providing the highest quality food and service.

• We are committed to training and developing our people.

• We take pride in our appearance and image in the community.

• We have fun and do the right thing for our team members and guests.

• We are committed to making money in an honest and ethical manner.

Areas of Responsibility for Unit Operations:

Food Production:

• Can ensure that all menu items are correctly made to recipe and presented in an attractive manner. Utilizes proper serving guidelines and carryover procedures.

• Has knowledge of and is capable of forecasting food production and implementing the Food Production system.

• Has a working knowledge of all recipes, products, production procedures, and timing.

• Follows opening and closing procedures. Conducts stripping of coolers.

• Correctly receives and stores all products to ensure quality and freshness.

Guest Satisfaction:

• Assists in ensuring guests’ satisfaction when dining in the restaurant, with the purpose of increasing guest count and building sales.

• Is capable of running a shift in the General Manager's, Associate General Manager's, or Kitchen Manager's absence.

• Helps create an environment of hassle-free convenience for the guest when dining in the restaurant or picking up a carry-out order.

• Ensures that catering guidelines are followed.

• Ensures that take-out guidelines are followed.

• Helps all employees to focus on the guest experience as our judgment of operational excellence.

• Spends time with guests discussing their dining experience and makes decisions based on guests’ needs.

• Leads by example, greeting guests with a warm and sincere smile.

• Ensures that guests are acknowledged by staff when entering the restaurant with, “Welcome to Bandana’s.”

• Ensures that guests are acknowledged by staff when leaving by saying, “Thanks,” “Have a good day. Please come again,” or “Nice seeing you.”

• Complaints are handled to satisfy guests.

• Management is visible to guests during all meal periods.

Sanitation and Safety:

• Maintains Health Department and Company sanitation policies and procedures to ensure that all food is free from contamination and illness-causing bacteria. Communicates these standards effectively to employees.

• Has obtained ServSafe Certification.

• Maintains cleanliness in accordance with company standards. Responsible for sanitation of inside and outside environments.

• Maintains equipment in proper operating condition.

• Follows Company Safety Program and ensures OSHA standards are being practiced and maintained.

• Is able to react to an emergency situation in a calm and methodical manner. Able to assist guests and employees in emergency situations.

Administration:

• Can correctly complete all daily paperwork related to each shift.

• Responsible for making sure company cash control guidelines are followed.

• Responsible for improving restaurant operations against operating standards based on Shopper's Report scores.