Customer Service Representative

Description

Customer Service Representative - Hereford 

Safeguard Medical Ltd 

Salary: up to £30,000.00 per year dependent on experience

Job Description:

Join Safeguard Medical – Where Purpose Meets Innovation

At Safeguard Medical, we’re not just shaping the future of emergency medicine—we’re saving lives. We combine deep expertise with world-class equipment to empower first responders to act confidently and effectively when every second counts.

Our mission is clear:

To equip and enable responders at every skill level to preserve life in any environment.

Our vision is bold:
To simplify emergency medicine so that all responders have the confidence and tools to intervene when it matters most.

Our purpose is powerful:
To bring together life-saving products and the knowledge of emergency medical skills that preserve life.

From category-leading medical devices to hyper-realistic SIMBODIES simulations, and a presence in key markets around the world, we’re building a global movement—one that gives first responders the tools they need to make a difference in the toughest conditions.

If you’re driven by impact, inspired by innovation, and ready to grow in a company that’s changing lives—this is your moment.

About the Role

We’re on the lookout for a passionate Customer Service Representative to join our team in Hereford. This isn’t just a job—it’s a chance to be part of something bigger. At Safeguard Medical, every role plays a part in our mission to preserve life and deliver excellence across the globe.

Let Me Tell You What You’ll Be Doing in This Role

As a Customer Service Representative, you’ll be right at the heart of our mission to preserve life. Here’s what your day-to-day might look like:

• Support and maintain high performance standards while servicing multiple key strategic customers across a diverse portfolio of products and services.
• Provide relevant and timely customer data to the Sales team in advance of sales calls, including preparation of reports, presentations, and sales activity metrics.
• Work closely with the Quality team to escalate product quality concerns, including product failures.
• Act as a collaborative team player within the Customer Service department and support or lead cross-functional process improvement initiatives to drive positive operational impact.
• Operate within customer portals to retrieve purchase orders, confirm delivery dates, and perform tasks aligned to defined go-to-market strategies for select customers.
• Respond to customer requests promptly via telephone, email, or in-person interaction, maintaining a positive, empathetic, and professional tone with a “one call resolution” approach.
• Analyse customer inquiries and either resolve directly or forward to the appropriate Sales team member, ensuring full follow-through and resolution.
• Ensure an effective and efficient Order-to-Cash process.
• Support revenue growth by identifying opportunities and contributing to departmental performance objectives.
• Identify shipments that can be executed ahead of planned schedule dates and coordinate with logistics and shipping teams to expedite deliveries, enhancing customer satisfaction.
• Support business-critical decision-making impacting daily, monthly, and quarterly financial performance.
• Undertake additional tasks as defined by the Sales team and approved by the Customer Service Manager International.

You won’t just be filling a role—you’ll be making a difference. Every decision, every action, every idea you bring to the table helps responders around the world save lives when it matters most.

Is This You?

We’re looking for someone who’s ready to jump in and make a difference. Could that be you?

• You thrive in a team and bring a positive, can-do attitude to everything you do
• You’re passionate about helping others and want to be part of something that truly matters in emergency medicine
• Bachelor’s Degree preferred with at least 5 years’ experience with related customer service/sales support responsibilities a combination of experience and education may be substituted.
• Must be computer proficient to include Excel, Word, Outlook, PowerPoint, and ERP systems. Microsoft Dynamics 365 and CRM a plus.

If you’re nodding along, we’d love to hear from you.

Why Safeguard Medical?

This is more than a career move—it’s a chance to join a fast-paced, purpose-led