Sr. Business Analyst, Asana

The Senior Business Analyst is responsible for supporting EDF’s project management software (Asana), overseeing its business administration, and aiding EDF in harnessing its full potential. This position serves as an Asana subject matter expert and supports the usage and continued adoption of the tool. Additionally, the Senior Analyst supports the Project Management Center’s mission of promoting an organizationally cohesive project management approach and embedding best practices in EDF’s work. 

The Senior Business Analyst ensures staff effectively use project management software by providing technical assistance, training, and customer service. They are also responsible for creating customized solutions for complex processes and strategic initiatives, creating and maintaining technical documentation, and troubleshooting software issues with internal and external partners. The Senior Business Analyst reports to the Senior Manager, Technology and Solutions Projects. 

This position is hybrid for the NY or San Francisco office with the expectation of coming to the office two (2) days a week.

Key Responsibilities 

• Manage and deliver the Asana software training program for staff members at all experience levels within EDF. 

• Provide proactive and continuous support to staff members to ensure their effective use of Asana, offering guidance in resolving difficult issues and ensuring efficient adoption. 

• Create, maintain, and regularly update comprehensive technical documentation, including user guides and training materials. 

• Work within Asana and Zendesk to classify, prioritize, triage, and respond to day-to-day inquiries related to Asana. Update tickets with pertinent information and recommend appropriate solutions that align with organizational goals. Develop, test, and implement templates and workflows within Asana, incorporating project management best practices. 

• Liaise directly with Asana Customer Service and IT to ensure resolution of all technical issues and requests and seamless integration of the tool within EDF’s technology ecosystem. 

• Proactively research, monitor, assess, and incorporate Asana updates and changes, implement and communicate updates to staff. 

• Partner across EDF to comprehend and document business processes and workflows, and to facilitate the development of technical solutions aligning with business needs. 

• Analyze and evaluate staff utilization of software, provide feedback and recommendations on enhancing usage, adoption, and efficiency. 

• Participate in advancing EDF’s organizational effectiveness and culture goals, in which people from all backgrounds and experiences feel connected, included, and empowered to address the environmental and organizational challenges aligned with EDF values.     

• Additional relevant responsibilities as assigned.