1st shift - Food and Beverage Host-Cashier

Position: Hospitality Cashier. Salary: $16.00/Hourly, plus shift and weekend differential, if applicable (2nd shift +$1.00, 3rd shift +$2.00, weekend +$3.00). Location: Resort Division. Reports to: Hospitality Director.

Possible Gaming License Requirement: A gaming license is required in this role if the employee reaches a salary threshold of $50,000/year.

 Responsibilities

• Must attend all training provided by the North Star Mohican Casino Resort.
• Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Food & Beverage Department.
• Must participate in an employee random drug testing program.
• Must be able to work with a variety of people with diverse personalities.
• Must attend all meetings, as assigned.
• Must wear the approved departmental uniform.
• Must be reliable and prompt when reporting to work.
• Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to: Employment Manual, gaming
• Ordinance, State Gaming Compact, Minimum Internal Controls, Department Procedures, memos, and other communication from supervisory or regulatory personnel.
• Provide prompt, efficient, and courteous service to guests.
• Perform all functions of the cash register, including acceptance of payment for retail sales, in the form of cash, credit card, checks, purchase orders, etc.
• Become familiar with all gift shop items and inventory and aid and information to guests.
• Responsible for stocking, cleaning, dusting, folding clothing, maintaining shelves, rotating cigarettes, etc.
• Answer telephone calls appropriately according to procedures.
• Process monetary transactions with guests.  Adhere to all revenue handling policies and procedures.
• Maintain and verify cash drawers daily; keep cash drawers supplied with sufficient monies.
• Communicate relevant information to the following shift.
• Maintain a safe and clean environment for guests and fellow associates.
• Keep the work area neat, clean, and stocked with needed supplies.
• Report any guest complaints or concerns to the immediate supervisor for resolution.
• Be knowledgeable of the facility, as location of restrooms and telephones, hours of operations, etc. and be able to efficiently handle guest inquiries.
• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
• Perform as a team member and assist fellow associates to ensure smooth operation.
• Prioritize and handle multiple tasks simultaneously.
• This position will be required to aid in other venues of the hospitality division.
• Complete other duties as assigned.

 Qualifications & Education

• High School Diploma or GED preferred.  Required if 19 years or under.
• North Star Mohican Casino Resort is looking for a courteous and friendly individual.

• Must possess good communication skills and possess the ability to speak effectively and interact well with the customers and employees.  Must be able to assist with the special needs of customers.
• A minimum of six (6) months’ customer service experience is preferred.
• Previous cash handling experience is preferred.
• Must have basic math skills including addition and subtraction.
• Must have the ability to remain calm and professional in a fast-paced environment. Must possess the ability to be mobile 100% of the shift including maneuvering through crowded areas.  Must be able to work in an area that is an unusually noisy environment.

 Work Conditions

• Constant hand movements (repetitive motions: grasping, holding, use of finger dexterity).  Required to use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms
• Constant walking and standing which may include kneeling, crouching, crawling, and bending. 
• Occasional pushing/pulling, lifting and/lor moving up to thirty (30) pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception and the ability to adjust and focus.
• Occasional reading and writing.
• Work is generally performed in a casino setting with a higher noi