Assistant Sales Team Supervisor - Campus Store

Why Work at BYU   

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. 

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

**The last day to submit an application for this position is, February 20, 2026, by 11:59pm MST. **

Assistant Sales Team Supervisor - Campus Store

This position assists the Sales Team Supervisor in overseeing the BYU Store Campus Store Sales Team, supporting hiring, training, staff development, labor management, POS operations, inventory movement, and customer service. Through daily customer interaction, the role contributes insights that drive continuous improvements in training, operations, and service excellence. The position helps supervise a large team of student employees and leaders, holding them accountable for financial performance, exceptional customer service, and cross-departmental support as needed.

What you’ll do in this position:

1. Assist in Hiring, Training, and Developing Student Employees

• Support hiring, onboarding, scheduling, evaluations, and ongoing development of student employees

• Provide leadership as Assistant Team Leader, ensuring consistent training, communication, and customer service standards

• Assist with store operations including opening/closing, coverage adjustments, documentation updates, and maintaining a safe, organized work environment

2. Point of Sale (POS) Terminal Operations

• Ensure accurate POS operations, approve overrides, and correct non-routine register errors

• Handle sensitive financial transactions professionally while protecting customer dignity

• Support asset protection, cash handling procedures, inventory accuracy, and cycle counts

3. Staff and Supervise Customer Service and Gift Wrap Desk

• Assist in staffing and supervising customer service and gift wrap desks during all store hours

• Train staff on special services (gift wrap, imprinting, special orders) and coordinate supplies

• Answer and direct phone inquiries; support holiday gift wrap setup and takedown

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU.

• BA/BS or 2 years of previous experience in the retail industry relating to sales, customer service and training.

Physical Exam and Lift Test Required

Physical Effort - Moderate - Physical effort represented by frequent handling of medium weight objects (approx. 20-50 lbs.) and materials, or use of medium weight hand tools. May require climbing and working from ladders or in awkward positions.

Environment - Rare presence of abnormal variations in temperature and exposure to outside condition

Hazards - Minimal existing or potential hazards

Preferred

• BA/BS or 4 Years of previous experience in the retail industry relating to sales, customer service and/or training

What we offer in return:

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)

• Generous vacation and sick time, plus 13 paid holidays

• Employee assistance program, available to the employee and all members of their household

• Tuition benefits for employees and eligible family members

• Access to athletic facilities

• Excellent medical/dental benefits

• Short/long term disability benefits

• Paid parental and maternity leave

• Wellness program

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