Technical Analyst

End-User Support: Provide rapid-response support via tickets, phone, and in-person for hardware, software, and connectivity issues.

Onboarding/Offboarding: Provision hardware, manage SaaS licenses (O365), AD maintenance.

Documentation: Create and maintain "How-To" guides for employees to encourage self-service resolution.

Hardware Management: Troubleshoot and repair end user hardware, printers, VoIP phones, and conference room AV gear, etc.

Network Maintenance: Assist in monitoring local networks (LAN/WAN), and wireless access points

Security & Compliance: Run security patches, manage antivirus software, and ensure all endpoints meet company compliance standards.

Project Support: Work alongside Technicians on assigned projects, cloud transitions, and office hardware refreshes.

Qualifications

• Education: Degree in IT, Computer Science, or equivalent
• Experience: 2 or more years of experience in a similar role
• OS: Expert-level knowledge of Windows 10/11, macOS, iOS, iPadOS, and more
• Certifications: CompTIA A+, Network+, MS are a plus
• Cloud Suites: Experience administering Microsoft 365 (Azure AD/Entra ID)
• Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VLANs.
• Tooling: Familiarity with Intune and Meraki MDM solutions, and Zendesk ticketing system.
• Hardware: Ability to open/rebuild hardware for RAM/SSD upgrades or troubleshoot a non-functioning workstation.