Customer Support Specialist

Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. Our aim is to revolutionize the use of robotics within industry to free human resources from labor intensive tasks to focus on more intellectual challenges.  We are seeking a highly skilled and motivated Customer Support Specialist to join our service team. This role is ideal for an entry-level professional with foundational knowledge in web and mobile application development, eager to expand their skills and contribute to the creation of innovative customer support solutions. The successful candidate will work closely with our service manager to maintain and enhance our customer support platform, ensuring a seamless experience for our clients.  This position offers a unique opportunity to be part of a forward-thinking team dedicated to delivering  exceptional customer service through technology. 

Responsibilities:

• Provide service response while upholding excellent customer service standards to Mujin’s clients 
• Serve as the front line in receiving support calls and routing/escalating issues as required to ensure client satisfaction 
• Communicate regularly with the Service Manager regarding recurring issues and signs of frustration from clients 
• Maintain and update the customer support website, ensuring all documentation such as manuals and spare parts lists are current 
• Assist in the transition from a traditional phone line to a chat service, including the maintenance of a chatbot system 
• Develop and update mobile applications for both Android (APK) and iOS platforms 
• Collaborate with the service team to integrate APIs for data retrieval and system communication 
• Manage customer tickets and ensure proper documentation in accordance with service level agreements (SLAs) 
• Participate in the development of security measures for web hosting and application platforms 
• Provide customer support via phone and email, following scripts for consistent communication 
• Work on the continuous improvement of the customer support portal, tailoring it to individual customer needs 

Qualifications:

• High school diploma and minimum of one year of experience in website and/or mobile app development 
• Basic knowledge of HTML, CSS, and JavaScript for web development 
• Familiarity with mobile application development environments for Android and iOS 
• Understanding of Python programming, with a willingness to learn and apply new skills 
• Availability to provide support during nights, weekends, and as needed 
• Willingness to travel up to 25% of the year, as required by project demands, allowing you to provide onsite support and engage with customers effectively  

Key soft skills needed for success in this role include:

• Strong communication skills and the ability to follow detailed instructions and scripts 
• Detail-oriented with a focus on documentation and the ability to manage multiple tasks efficiently 
• A proactive approach to problem-solving and the ability to work under tight deadlines 
• A team player attitude with the enthusiasm to learn and grow within the company 

Since our expansion to North America, we have encountered substantial demand for our groundbreaking robotics technology. If you are seeking a job in cutting-edge robotics and automation, Mujin offers an exciting opportunity to work with state-of-the-art technology and be at the forefront of the industry's advancements. As part of the Mujin team, you will have the opportunity to work with some of the leaders in the robotics space, as we work together to change the face of industrial automation.  

EEO Statement    
Mujin Corp. is committed to providing equal employment opportunities for all employees and applicants, without regard to race, religion, color, sex, sexual orientation, gender identity or gender expression, national origin, age, pregnancy, physical or mental disability if the individual is otherwise qualified, genetic information, military or veteran status, marital status, familial status, parental status, HIV/AIDS status, sickle cell trait, DNA analysis, or any other protected characteristics as governed by federal, state, and local laws. This policy applies to all the Company activities, including hiring, placement, promotion, discipline, termination, compensation, and training.