Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

 

As a Senior Operations Associate on this team, you will actively contribute to managing our relationship with carriers and play a key role in ensuring the accurate and efficient handling of data. Your ability to communicate with the team proactively and to be solution-oriented will be invaluable in this role. You will actively engage in collaborative problem-solving, working closely with senior Operations colleagues, as well as members of the tech and business teams. Together, you will identify opportunities for us to invest in improving efficiency and streamlining our processes.

 

This role is an incredible opportunity for someone looking to join a fast-growing team and get experience and exposure to all parts of building and running a product and business. As part of the Benefits Platform Operations team, you will have a number of different paths available to you for growth, assuming you meet/exceed expectations. 

 

The Benefits Platform Team is a new investment at Justworks, and operates as an autonomous and tight knit cross-functional unit. The team is responsible for accelerating the growth of the core business by building and running a new, hyper-flexible benefits platform that will serve as the launch pad for multiple new products, services, and partnerships over the next 5 years. 

Your Success Profile

What You Will Work On

• Perform day-to-day operations for our small group health insurance offering

• Work with insurance carriers to resolve escalated issues - enrollment errors, plan coding issues, and other discrepancies highlighting said issues to ProdEng if recurring in nature 

• Collect plan and pricing data from carriers, and work within the carriers' systems to enroll groups and individuals 

• Identify and remediate problems by developing and updating standard operating procedures

• Support system implementation of new benefits and report changes in systems/procedures across teams

• Execute regular filing and/or any additional regulatory duties

• Adhere to vendor and internal partner SLAs

• Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly

• Work closely and collaboratively with senior team members to develop strategies to drive operational efficiencies

 

How You Will Do Your Work

As a Senior Operations Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day yo