Description

Summary:

The Relationship Manager Senior - Merchant Services is responsible for maintaining client relationships, in an existing portfolio of enterprise level customers. through a consultative selling approach to cross-selling value-added services, including card processing, ACH, fraud mitigation, POS (point of service) systems, etc. ensuring all risk, regulatory and profitability goals are met. This role requires a deep understanding of the payments industry, a consultative approach to client engagement, and the ability to operate with executive presence. The ideal candidate will be a strategic thinker and skilled negotiator who can deliver tailored payment solutions that drive client success.

Key Responsibilities:

• Client Relationship Management:
  Serve as a trusted advisor to commercial and large account clients, building long-term relationships and delivering strategic payment solutions.
• Industry Expertise & Consultation:
  Provide expert-level insights across the payments ecosystem—including card processing, ACH, fraud mitigation, POS systems, and emerging technologies.
• Strategic Sales & Negotiation:
  Lead complex sales engagements with a consultative approach. Negotiate pricing, terms, and contracts with precision and professionalism.
• Executive Engagement:
  Present strategic recommendations and performance reviews to C-level stakeholders, demonstrating clear business value and ROI.
• Cross-Functional Collaboration:
  Work closely with internal teams including product, operations, and compliance to ensure seamless delivery and support of merchant services.
• Market Intelligence:
  Stay current on industry trends, regulatory changes, and competitive dynamics to proactively advise clients and influence internal strategy.
• Travel:
  This role requires regular travel to meet with clients and attend industry events.

Basic Qualifications:

• Bachelor's degree
• 10+ years experience in merchant services, payments, or financial technology—preferably in relationship management or sales role.

Preferred Qualifications:

• Demonstrated ability to sell the spectrum of payments products (card processing, ACH, fraud mitigation, point of sales system, etc.), create brand awareness and successfully generate meaningful new client relationships in specified commercial space.
• Strong executive presence and ability to communicate effectively with senior stakeholders.
• Excellent interpersonal, verbal and written communication skills, as well as negotiation and presentation skills
• Consultative mindset with a passion for solving client challenges.
• Strong analytical and strategic planning abilities
• Proficient using MS Word, MS Excel, and PowerPoint, as well as treasury technology and systems
• Master’s degree (MBA or similar) in a relevant field
• Established network of industry contacts and involvement in industry associations

#LI-Hybrid

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Applications Accepted Through:

11/24/2025

Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

$93,000 - $189,000.00 Annual Salary

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to