Assistant Clinical Manager (RN) - CMH Physician Practices - Days

The Assistant Clinical Manager facilitates patient flow, coordinates activities and communication for the clinical during his/her assigned shift. The Assistant Clinical Manager serves as a resource and leader for patients, staff, health care providers, administration, and other disciplines in collaboration with the clinical manager and other clinic leadership. The Assistant Clinical Manager ensures that patient care is delivered to all patients in an efficient, caring, and courteous manner. Actively supports culture, process, and optimization of nursing practice, which enable VCU Health System to be recognized within the healthcare community for excellence in nursing and continued recognition as a Magnet Hospital by the American Nurses Credentialing Center.

May manage an assigned area that includes:
A) high visit volume of up to 5000 visits annually
B) multiple providers and/or specialty areas
C) clinic is a geographically isolated area
D) complex patient population
E) may supervise multiple clinical and nonclinical staff

This position will serve as a leader in collaboration with other clinic leadership and is responsible for maintaining efficient clinical workflows, day to day staffing, clinic supply chain management, patient engagement, team member engagement. Participates as a critical member of the leadership team.

Essential Job Statements

Performance Expectation: Pertains to Staff in Licensed Nursing Positions ONLY:

• Supervises care provided by maintaining high visibility to patients/families and staff in clinical area(s).

• Share accountabilities with manager for unit/department/organizational goals achievements including patient experience, team member engagement and continuous process improvement.

• In collaboration with appropriate leadership staff management to include recruitment, retention, coaching, training, evaluation and development, as well as preparation and delegation of work schedules and workflow in conjunction with regional clinical manager.

• Provides leadership and serves as a resource in the provision of patient care and unit activities including workflow implementation, ordering of supplies, staffing model changes, model. In collaboration with local leadership assists staff in development of problem solving and decision-making skills.

• Maintains all records pertaining to the staff competency and quality audits and other related records Collaborate with leadership to review and advise clinic fiscal needs.

Performance Expectation: Nurse/Patient Relationship

• The Assistant Clinical Manager reinforces, and role models a holistic approach in preserving a therapeutic nurse/patient relationship throughout the health care continuum as evidenced by:

• Assists in the adaptation of communication styles and techniques based on individual patient and or family needs.

• Communicates with patients to resolve questions or concerns and role modeling appropriate responses to patient/family concerns.

• Identifies potential safety hazards and using BEEP tools to resolve.

• When necessary, escalates safety incidents. De-escalates behaviors that can create potential safety concerns and escalating to the appropriate level.

• Participate in appropriate analysis, follow-up, and prevention of further safety events. Empowers staff to assist patients throughout the health care continuum, gain sense of control and participate in their recovery.

• Promotes a climate of holistic, non-judgmental care, relationship-based care.

• Anticipates variables affecting patient comfort by observing for verbal or nonverbal behaviors that indicate patient and visitor discomfort, pain, distress or dissatisfaction.

• Role models how to promote positive patient outcomes by advocating for patients through adapting and challenging current systems.

Performance Expectation: Education

• The Assistant Clinical Manager maintains an environment that is conducive to positive learning experiences

• for students and healthcare professionals as evidenced by:

• Promotes and assists staff within their scope of practice in using a variety of teaching strategies appropriate to the patient/visitor and staff needs.

• Serves as a clinical resource to all staff and students.

• Is committed to continuous learning through participating in educational and professional improvement programs.

• Creates an environment that promotes educational growth opportunities for nursing staff. (i.e. PAP, specialty certification, support towards advanced degree)

• Encourage, facilitate Evidence Based Practice Projects, and disseminat