Associate Director, Clinical Site Centricity (Global - Remote)

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Clinical Site Centricity drives the collection, synthesis, and action planning around site feedback and the strategic communications infrastructure that contributes to strengthening the partnership between AbbVie and our clinical trial sites. The Associate Director, Clinical Site Centricity sits within the Clinical Development Operations (CDO) organization. This role will report into the Director, Clinical Site Centricity.

• Track KPIs for customer centricity, including sponsor preference, reputation scores, and attribute ratings, to position AbbVie as the prioritized partner of choice.
• Design qualitative and quantitative research to solicit insights from clinical sites that inform operational excellence and site experience
• Define and answer key business questions leveraging site survey data and collaborate with data analytics partners to deliver analyses with quality
• Lead the development and readout of presentations that enable sharing of clinical site centricity insights with internal stakeholders including leadership
• Create customer-centric communications content and talking points to clearly describe topics related to AbbVie clinical operations
• In collaboration with partners, facilitate the development of integrated communication channels with clinical sites and establish communications best practices
• Contribute to the advancement of survey implementation technology and analysis including opportunities for software and AI to automate and refine data collection, analysis, and reporting
• Ensure research methods and communications are compliant with all procedures and regulations

*This is a Global Remote opportunity

Qualifications