Intake Office Coordinator Team Lead (Eng. & Spa.)-Riverside, CA

Location: Riverside,California,United States

We are expanding! At Lisinski Law Firm, we fight to legalize the immigration status of people across the country by bringing a unique and compassionate approach to the law. We currently have eleven offices across seven states and continue to grow to reach our mission to change as many lives as possible! We love what we do and have an excellent culture of teamwork and human-first mentality. We are looking for a customer-focused Client Success Coordinator to join our team and help us continue to deliver the highest quality service to our clients. Come grow with us!

The Intake Support Specialist values the importance of providing a red-carpet experience and demonstrates it with every client interaction. They are often client’s first impression with our firm.

Job Responsibilities

• Job Responsibilities

• Organize calendar of scheduled appts for the day

•  Making sure client's fingerprints are being properly processed (Fillable FP forms, FPs, Auths)

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   Fingerprints are being submitted as soon as it is converted to a MATTER.

•  In charge of Check Scanner, making sure checks are being processed in corresponding accounts (operating/trust)

•  Taking FF payments

•  Going to the Bank to deposit money/Send email of Deposit to Finance (if needed)

•  Reviewing "Send Welcome Kit Queue"

•  Making sure team is sending WK's in a timely fashion

•  Reviewing "FP Received" Queue

•  Submitting backlog of all FPs found from "FP Received" Queue

•  Filling out "Admin Run Chart" for their office

•  Reviewing completed tasks of their IOC's, and holding them accountable

•  Making sure IOCs are using checklists for their work to prevent from mistakes happening.
  
  

Qualifications and Requirements

• Must be bilingual in Spanish and English
• 1-3 years’ experience in customer service
• Proficient in Microsoft Office
• Previous experience in a Law Firm a plus
• Ruthless attention to detail
• Excellent organizational skills
• Strong verbal and written communication skills
• Ability to work independently and proactively
  
  

Salary:  $21-22.50 / hour