AI Operations Specialist | Housing

About EliseAI

EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

EliseAI is hiring AI Operations Specialists to join our team in our New York City headquarters. If you're a recent graduate eager to break into the tech industry and want to grow within a mission-driven startup, this is the perfect opportunity for you.

As an AI Operations Specialist, you’ll gain hands-on experience across multiple teams—including Support, Solutions, Customer Success, and CS/CX Operations—during your first 3–6 months. This rotational structure gives you a front-row seat to how our company operates, helping you build cross-functional knowledge and uncover your strengths. From there, you’ll be set up to grow quickly, stepping into roles that align with your interests and the evolving needs of the business.

Key Responsibilities

• Monitor and manage AI system performance, proactively identifying issues in real-time through dashboards, logs, and alerts, and collaborating with engineering teams to ensure resolution and continuous improvement

• Partner closely with Support and Solutions to run hypercare efforts on newly implemented clients for each product line

• Collaborate with Customer Success and Solutions to drive audits and project based assignments to ensure healthy AI operations

• Assist with QAing and monitoring product usage for new product rollouts

• Drive improvements in customer experience through direct sentiment and feedback collection, partnering with Customer Success to identify and act on recurring client challenges

Requirements

• Bachelor’s Degree in Computer Science, Mathematics, Economics, Data Analytics or Business Administration

• An ability to work quickly and accurately to hit daily project targets

• A curious mind and drive to succeed

• A positive attitude and a willingness to give and receive feedback

• Excellent command of written and spoken English

• Willingness to work in person at our office 4-5 days a week

Bonus if you have

• Experience in housing or related industries

• Client facing experience

• Bias towards data-driven decision-making and analytical skills, SQL knowledge is a plus

• Working experience or self-directed experimentation with AI

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options

• Medical, Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch

• Fun company social events through our Elise and the City program

• Unlimited vacation and paid holidays

• We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $70,000 - $90,0