PC Support Technician (NWS 00847)

Job Title: PC Support Technician (NWS 00847)

North Wind Services is actively seeking individuals who can contribute to national security within the science, technology, and engineering fields as part of our supplemental labor team at vital federal research and development installations supporting the Department of Energy. NWS has an established history of contributing to the success of their customer’s mission. Available employment opportunities may range from administrative and logistical support to advanced technical positions.

Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy.

Successful candidates will be employees of NWS, a premier government contractor charged with employing highly-motivated and well-qualified personnel who can advance the missions of the Lawrence Livermore National Laboratory in Livermore, CA. Though employed by NWS, the employee will take day-to-day direction from technical personnel employed directly by the research laboratories. Pay, benefits, Human Resource, and Employment Management functions are provided by NWS.

The Information Technology Operations (ITO) Division in the Computing Directorate has an opening for a Computer Support Technician to provide computer support for unclassified and/or classified systems in a heterogeneous environment to solve a variety of complex technical problems promptly. You will be responsible for installing, configuring, securing, and maintaining systems, as well as loading layered products and troubleshooting system problems. The successful candidate will work fully on-site due to the nature of the work.

Essential Duties
- Install new computer system hardware and upgrades.
- Install and configure printers and other peripherals.
- Install and configure operating systems, computer security and applications software.
- Secure computer systems and monitor to ensure that they comply with Department of Energy (DOE) – mandated orders.
- Diagnose and resolve moderately complex system, printer, and network problems.
- Provide technical assistance to the user community.
- Maintain appropriate technology, computer security, and safety training.
- Perform other duties as assigned.

Essential Skills, Knowledge, and Abilities
- Secure and maintain a U.S. Department of Energy (DOE) Q level security clearance which requires U.S. citizenship.
- Associate's Degree in a computer-related field or equivalent combination of technical training and experience.
- General working knowledge of desktop and/or server computer hardware and operating systems (viz., Mac OS and/or Windows OS).
- Experience of administering, troubleshooting, maintaining, and repairing Apple and/or Windows computer systems.
- Experience with and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, good communication skills, friendly and approachable nature, and courtesy and patience.
- Effective interpersonal and verbal and written communications skills, with the ability to work with customers and team members.
- Experience with and knowledge of Mac and/or Windows computer security protocols to manage user accounts, and control and monitor access.

Special Requirements
Pre-Placement Medical Exam: A job-related pre-placement medical examination may be required.
Pre-employment drug test: External applicant(s) selected for this position will be required to pass a post offer, pre-employment drug test.
Anticipated Government Clearance Level: Q (position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship. If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave, and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to e