Airport Coordination Center Specialist - 3 Year Limited

*This opportunity is for SDCRAA employees only; all other applications will not be considered.

San Diego International is built upon the vision that every team member has a stake in bringing our “Good Feelings, Nonstop” brand to life for every passenger and fellow employee. Here at the Airport Authority, we love San Diego as much as we love flying, and we see our airport as an extension of the always friendly and sunny city we call home. If you’re looking for a team that values each other, does great work, and most importantly, has a lot of fun along the way, we invite you to apply today.

The Aviation Security & Public Safety Department is looking for an Airport Coordination Center Specialist (Limited Duration – Term end on December 2027) who is a self-directed individual with demonstrated experience to complete operational and sensitive responsibilities requiring the use of self-initiative and independence in completing assignments, and in addition:

• Receives, screens, and transmits routine and emergency calls from tenants, passengers and staff members; monitors access control, video surveillance and other security systems; identifies location and severity of situation; dispatches and relays information to law enforcement, fire personnel, first responders and internal stakeholders.
• Provides customer service to stakeholders; assists with public and tenant concerns and complaints; completes airport notifications on weather, evacuations, or critical situations; analyzes situations and resolves operational issues;
• Acts as initial contact on operational issues with stakeholders, contractors, and the public; communicates with and provides information to governmental agencies.
• Documents calls, activities and emergencies; gathers and disseminates information; maintains records and documentation; performs other duties as assigned.

Competencies

• Technical Knowledge: Of emergency response and dispatch processes; access control, alarm monitoring, and video surveillance equipment and techniques; effective business communication; organizational rules and regulations; proper radio terminology and protocol; effective customer service practices.
• Communication: Clearly and accurately convey information through various avenues including verbal, written, logs and radio; practice active listening and tact.
• Collaboration: Maintain and strengthen relationships internally and externally; share information and respond to requests; interact frequently and openly.
• Critical Thinking: Critically review and translate requirements, situations, information and take appropriate action; multi-task and detail orientation.
• Problem-Solving/Agility: Accurately analyze and respond to routine and emergency situations; initiate course of action and dispatch others; readily adapt to changing priorities, evolving and unexpected situations.
• Relationship: Maintain relations with internal and external stakeholders and others encountered in the course of work.
• Leveraging Technology: Proficiently operate electronic systems and radio consoles, access and maintain information electronically, prepare reports.

Other Duties

This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Required Education, Training and Experience:

• Graduation from high school or possession of a G.E.D.;
• Two years of operational support experience in a dispatch environment;
• Equivalent combination of training and experience;

Licenses; Certificates; Special Requirements:

• A valid Class C California driver’s license and the ability to maintain insurability under the Authority's Vehicle Insurance Policy.
• California Peace Officer Standards & Training (POST)-Public Safety Dispatch certificate preferred or must obtain within one year of hire;
• Successful completion of an additional fingerprint-based background investigation, training, and testing required for employment and operation of Authority and San Diego County physical security, surveillance, radio, and telecommunications equipment.

To accomplish work assignments, you will:

1. Have flexible availability to work rotating work shifts on all three shifts (day, night, overnight); with availability for weekends/holidays

The hiring salary is a minimum of $60,953.

Applications