Senior Manager, Customer Intelligence & Automation

Overview:

Nerdy is seeking a highly motivated and strategic Senior Manager, Customer Intelligence & Automation to build and lead our Customer Intelligence & Automation function from the ground up. This role is a unique opportunity for an experienced leader to create proactive retention strategies that improve customer experience, reduce churn, and drive long-term value.
The ideal candidate has a strong background in customer success and lifecycle management, with the ability to develop and operationalize a customer health score framework. This person will partner closely with cross-functional teams to implement systems and processes that flag early signs of risk and trigger timely interventions. While this role begins as an individual contributor, we expect this leader to grow and manage a team over time.
If you're a technically curious builder who thrives on ambiguity, speed to value, and the opportunity to redefine how the world learns — while pushing the boundaries of what generative AI can do — this is your chance to do the most ambitious and rewarding work of your career.

About Nerdy:

At Nerdy (NYSE: NRDY) -  the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. 

We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

• AI-Native at every level
  From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.
• Entrepreneurial velocity
  Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
• Free-market rigor
  Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.
• Full-stack ownership
  You design, build, and run what you ship; accountability is a feature, not a bug.
• Reward for contribution
  Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
• Relentless exploration
  Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.
• Is Apolitical
  You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.

Nerdy’s shareholder letters below explain our latest products and strategy:

• Q1-2025 Shareholder Letter
• Q4-2024 Shareholder Letter
• Q3-2024 Shareholder Letter

Qualifications:

• 5+ years of experience in customer success, customer retention, customer journey optimization, or churn analysis / risk management, preferably in tech, SaaS, or education.
• Experience building or optimizing a customer health score or proactive retention system.
• Demonstrated ability to lead through influence, especially in cross-functional environments.
• Strong analytical mindset with experience using data to shape strategy and measure impact.
• Excellent communicator and project manager, comfortable presenting to leadership and driving alignment across teams.
• Experience in a high-growth or startup environment with a bias for action. 
• Experience with AI-native tools th