Sr. Sales Operations Manager

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt 

General Summary

The Senior Sales Operations Manager is responsible for managing the comprehensive, multi-million-dollar Regional Marketing Stimulation Funds (RMSF), incentives and contests, and Tier-3 initiatives.  This position is the lead by and between the Regions, Finance, Legal, Marketing, and Sales Operations.

 

This individual will work with all Regions to strategically align marketing spend to company and business priorities.  His/her responsibilities are to oversee network alignment of RMSF utilization with sales targets, inventory, and incentives.  This position will oversee spending and ROI, as well as lead the approval process, budget allocation and tracking, programming, performance monitoring, and payments.

 

This position is responsible for identifying market and model opportunities and coordinating effective sales programs between National and the Regions to maximize sales volume growth and return.  The individual will establish and validate all KPI targets and will monitor and report-out on progress to executive management.  He/she will also study and conduct research covering key areas of Dealer and Regional performance for and with Field Managers, supporting Regional and Dealership operations.

 

The Senior Sales Operations Manager will also oversee the business development and strategic efforts of Kia’s Dealer network charging readiness and EV capacity to optimize EV/HEV sales growth.

 

This position is the main point of contact for tactical and strategic EV business and operations as it relates to Kia Dealers, acting as an authoritative representative for Sales Operations as the role interacts with executive management and various channels across KUS, KNA, KHQ, and the Kia Washington DC Office.

 

This role will lead Dealer EV charging readiness relative to Kia’s mobility and sustainability strategies, including charging performance, certification, and consultation, and will be responsible for coordination on compliance with appropriate parties as well as the research and analysis of the competitive landscape by understanding and communicating new business models, opportunities, and threats.

 

This position will be responsible for aligning with executive leadership on strategic initiatives across Divisions and Regions.  It will lead all network-related initiatives including charging, vendor management, training, sustainability, current and future program compliance, as well as strategic partnerships planning and oversight.
 

Essential Duties and Responsibilities

1st Priority - 35%

Oversee Regional Marketing Stimulation Funds
•    Manage approximately $20Mil annual RMSF program
•    Provide direction to the Regions on priorities and programs
•    Oversee budget utilization, spend efficiencies, and ROI
•    Ensure Regions operate within approved guidelines, providing ongoing coaching and direction
•    Oversee the approval process, coordinating with Finance to ensure programs are executed in a timely manner
•    Track, audit, and recap budget monthly

 

2nd Priority - 20%

Evaluate Dealer and Market EV readiness and capacity to promote EV/HEV sales growth
•    Identify areas of opportunity to grow EV/HEV business by Region and Market, recommend actions and priorities, oversee progress
•    Travel to Dealers and Markets to consult, inspect, and evaluate EV market readiness and capacity in the field
•    Collaborate with Regional leadership on market opportunities
•    Understand and advise management on state and local EV incentive programs to support Field and Dealer operations
•    Analyze and provide feedback on all initiatives

 

3rd Priority - 15%

Oversee network charging performance and compliance
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