Wide Area Network (WAN) Sustainment Network Engineer - Associate

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

 

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Empower AI: As a Wide Area Network (WAN) Sustainment Network Engineer, you will provide services in support of the Army Network Enterprise Technology Command (NETCOM) on the Army Department of Defense Information Network (DoDIN-A) Cybersecurity and Network Operations Mission Support (ADCNOMS) contract. Wide-Area Networks (WAN) are physical or logical networks that provide data communications to multiple locations and usually span a large geographic area. WAN infrastructure consists of long-haul transport equipment such as inter-site outside plant, optical and radio frequency transmission systems (SATCOM, Line of Site, Beyond Line of Site, etc.), Network multiplexing devices at Layers 1-3 (TDM/FDM), MPLS, Metro Ethernet, traditional routed WAN, and Software Defined WANs.

 

Highlights of Responsibilities:

• Perform detailed sample analysis of DoDIN-A WAN performance and capacity and document findings in monthly Proactive WAN Analysis Reports.
• Recommend network modifications including areas such as routing, switching, firewall configurations, as well as circuit transport modifications needed for optimal performance.
• Draft and maintain enterprise system documentation.
• Conduct Change, Configuration, Release Management (CCRM) activities on a recurring basis.
• Draft emerging technology or new capability fielding documentation.
• Complete and upload into eMASS vulnerability scans using ACAS, and compliance scans (SCAP) to support RMF.
• Develop artifacts including items such as documentation of system functionality, connectivity, data flows, PPSs, management concepts, security plan, and hardware/software configurations in support of system ATOs.
• Update the eMASS POA&M for each capability.
• Manage applicable system changes using both approved NETCOM document templates and the Configuration Management Data Base (CMDB).
• Maintain standard baseline configuration within the ITEF.
• Participate in technical information exchanges in various technical forums
• Provide enterprise compliance analysis.
• Provide and support data mining and data visualizations, including items such as dashboards, business intelligence, workflow diagrams, SharePoint Services sites, and customized queries and reports.
• Test and identify system limitations and make recommended system improvements to optimize and enhance system functionality and performance
• Support automated software delivery and configuration management of the computing environment.
• Develop and release Cyber Tasking Order (CTO) POA&M mitigations that delineate the defense in depth measures taken to reduce the risk to the DoDIN-A infrastructure, data, and customers.
• Develop system-specific technical key performance indicators (KPI) and analysis reports.
• Draft enterprise system architectural diagrams.
• Develop and maintain system diagrams, to include High Level Operational Concept Graphic (OV-1), Operational Resource Flow Description (OV-2), System Interface Description (SV-1), Systems Resource Flow Description (SV-2), or other required system interface diagrams.
• As required support fielding activities.
• Monitor capability incident queues, respond to > 95% of new incidents in accordance with minimum response times.
• Generate monthly standardized reports of incident and problem management KPIs by capability.
• Provide weekly in-depth discussions by capability on incident management performance utilizing Government provided dashboards
• Provide Tier III support (break/fix) during normal duty hours and during call-back hours.
• Coordinate and interface with the Global Cyber Center (GCC), Regional Cyber Centers (RCCs), Network Enterprise Centers (NECs), all echelons of the DoDIN-A and the Joint NetOps community, and product specialists to resolve incidents and problems.
• Document all kn