Assistant Manager-Box Office| Greensboro Coliseum Complex

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

About the Venue

The Greensboro Coliseum Complex, commonly referred to as Greensboro Coliseum (the first and biggest building on the site), is an entertainment and sports complex located in Greensboro, North Carolina. Opened in 1959, the complex holds eight venues that includes an amphitheater, arena, aquatic center, banquet hall, convention center, museum, theatre, and an indoor pavilion. It is the home of the UNC Greensboro Spartans men's basketball team, the Greensboro Swarm of the NBA G League, the Carolina Cobras of the National Arena League, as well as the Atlantic Coast Conference (ACC) with their Men's and Women's basketball tournaments.

Responsibilities

• Assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
• Perform ticket selling functions as needed.

• Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in the box office operations manual, and evaluating work performances.
• Ensure that all premium seating ticket orders are processed and confirmed in a timely and accurate manner.
• Responsible for balancing box office revenue and preparation of daily sales reports.

• Prepare daily deposits and combined bank deposits according to the Finance Department’s requirements.
• Provide full service ticketing for local tenants (including account management and all other ticketing requirements for the team).
• Assist with preparation of all required Box Office reports to management and promoters.
• Assist with set-up and maintenance of proper Box Office procedures (with direction from Corporate).
• Process ticket requests from promoters.

• Update and troubleshoot the computerized ticketing system and software.
• Manage all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.

• Any other duties and responsibilities as assigned.

Qualifications

• A post-secondary BA degree is strongly recommended however event and/or ticketing industry experience is viewed equivalently.
• At least three years’ experience is required in positions that require daily contact with the public and responsibility for handling large sums of money.
• Previous responsibility in training and supervising others is desired.
• Previous experience with ticketing software would be beneficial.
• Strong oral and written communication skills, supervisory skills and excellent interpersonal skills, particularly in dealing with the public, are required.
• Excellent computer, including all Microsoft Office components is essential.
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days based upon event calendar
• Superior customer service skills including but not limited to thoughtful listening, oral and written communication skills
• Ability to perform basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
• Communicate clearly and concisely in the English language, both orally and in writing
• Ability to read and make inferences from written sales materials
• Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Demonstrated knowledge and use of ticketing software, terminology
• Familiarity with Ticketmaster Ticketing is preferred

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation