Supervisor Food Warehouse

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

SUMMARY:

The Food Warehouse Supervisor Administration is responsible for providing remarkable service to Universal Studios Hollywood Food Service Venues and internal FDC Team members. This role will be responsible for handling all types of Venue inquiries including order discrepancies, delays and shortages. This person will need to have the ability to handle each customer inquiry with a calm and friendly demeanor. Excellent written and verbal communication skills, effective problem-solving skills, active listening, time management & organizational skills and extensive park knowledge will be critical to the success of this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:              

Major Supervisor Responsibilities                         

• Responsible for supervising employees’ workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
• Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
• Acts as Environmental Health & Safety Team representative for the employees.
• Maintain a clean, safe and professional work environment.
• Ensure proper training of new hires is upheld to the content of the training materials.
• Ensure the workforce is trained and proficient at assigned tasks.
• Provide oversight of Production Kitchen (PK) and Production Bakery (PB) as a management representative as needed
• Lead workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning.
• Effectively updates/maintains employee training Roster
• Effectively communicates TM information (vacation request, change of Availability, Time-Keeper Change form etc.) or any pending employee situations to management in a timely manner
• Uses professional grammar, language, and records as many details as possible to gather necessary information to assist Management in follow up of issue
• Support the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
• Remain well-informed and knowledgeable of Local 11 & Studio Drivers 399 union contracts
• Mentors & counsels team members to ensure appropriate policies and procedures are followed

Major Administrative Responsibilities

• Responsibilities include but are not limited to answering phone, filing paperwork, photocopying; attend required meetings, data entry, computer clerical
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions using appropriate and reasonable recovery;