Sr. Training Manager, Learning & Performance

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.

Job Description

THE POSITION:

The Sr. Training Manager is responsible for the successful development, delivery, execution, and management of Pharmaceutical Clients training-related needs; expected to comprehend and communicate disease state, marketplace, and product-specific materials to their respective learners. They support the evaluation, creation, and implementation of training efforts including design and material development through the life cycle of the project. They are responsible for the facilitation of engaging live or virtual training with demonstration of exceptional platform skills. Additionally, they will need to have a strong fundamental understanding of working/collaborating with other EVERSANA business units for a successful training plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Support the development of all required training materials and/or home study materials necessary for initial and follow-up training classes.  This includes supporting the management of materials through the legal, regulatory and medical review process.
• Collaborate with interdisciplinary team for implementation of dynamic learning materials (slide presentations, workshops, reference guides, job aids, modules)
• Support the Directors of Training and Project Managers through detailed project management practices and standards
• Support the collaboration of support services including agenda management, Portal/Platform LMS setup and production services, as required
• Continue to learn new disease state materials, branded and unbranded materials and be prepared to implement training of these materials in a timely fashion.
• Provide effective facilitation services (live, virtual) to ensure proper delivery and execution of training (i.e product knowledge, disease state, or selling skills)
• Provides train-the trainer services, new hire training, and sustainment curriculum trainings, as requested
• Supports sales management teams by providing training materials, workshops and/or facilitation support at National, Sales, and POA meetings.
• Management of the Training Project Plan including task management, escalation of issues, risk identification, and interdependencies through project documentation including: (Issue Tracker, Milestone Tracker, Action Item Tracker)
• On-board, develop, and coach field-based trainers and emerging sales rep leaders based on competencies and skill sets needed for project, as required
• All other duties as assigned

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: 

• Previous experience in a Pharmaceutical training environment is mandatory
• Previous experience in Pharmaceutical sales environment with exposure to training is preffered. 
• Experience in supporting all aspects of a detailed, multi-component program from concept to completion in a fast-paced, deadline-driven environment
• Excellent written, verbal and interpersonal communication skills
• Superb track record in developing and executing successful training programs
• Highly computer literate with proficiency in MS Office and related business and communication tools
• Familiar with traditional and modern training processes and adult learning principles
• Working knowledge of sound Instructional design
• Fantastic organizational and time management skills
• Strategic and creative mindset
• Meticulous attention to det