Patient Navigation Representative

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care.   

It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community.

Benefits Eligible

Full-Time Benefit Eligible

Work Shift

Day - 8 Hour or less Shift (United States of America)

Department

7201 KH - Akers Clinic

Responsible for providing scheduling and navigation assistance to rural health care clinic patients and for supporting streamline patient flow coordination.

QUALIFICATIONS

Experience
Preferred: Previous experience in a medical setting. Experience in customer service and working with the public. Computer experience.

Knowledge/Skills/Abilities
Ability to utilize the principles and processes of providing customer service.
Ability to organize and prioritize tasks effectively.
Excellent communication, customer service and data input skills.
Bilingual preferred.

JOB RESPONSIBILITIES
Essential

Greets and answers all clinic phones, timely and professionally using our department’s phone scripts.

Coordinates internal and external phone communication among staff, patients and providers.

Assists with scheduling, rescheduling and cancelling appointments following department procedures.

Provides general information about clinics directions, scope of services, available programs, etc.

Maintains confidentiality and protects sensitive data at all times.

Demonstrates exceptional customer service and interacts effectively with physicians, patients, visitors, and staff.

Demonstrates a commitment to service, Kaweah Health values and professionalism through appropriate conduct and demeanor at all times.

Responsible for gathering basic demographic information.

Manages all messages, assuring all messages are being sent to the correct clinic pools.

Maintains all department goals, according to the department’s scorecard.

Knowledgeable with all clinics including Kaweah Health clinics and Sequoia Health and Wellness Centers.

Addendum (essential for specific dept)

If assigned, manages fax queue for all clinics-referral, pharmacy and outside lab result queues.

If assigned, conducts appointment reminder calls for all clinics following department procedures.

Additional

Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.

Performs other duties as assigned.

Pay Range

$20.00 -$30.00

If you want to use your talents alongside people who face each day with courage and purpose, in an environment that empowers you to do your absolute best, this is where you belong.