Sales Support Specialist

A Place Where People Matter. 

Start your career journey with Univar Solutions!  Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. 

The Sales Support Specialist (SSS) promotes customer advocacy. A successful SSS will be adaptable, organized, use a high level of decision-making skills while aligning to our business’ financial objectives a continuous customer happiness. All activities are to be handled in accordance with the company’s goals of safety, compliance, and code of conduct.

 

What you'll do:

• Assists sellers in the pursuit of business growth, accurate customer master data, and customer satisfaction via consistent and timely task management
• Maintain a strong professional working relationship with our sellers, our customers, and our internal supply chain
• Acts as an extension of our sales team to our customer base and encourage growth in our contribution margin by providing the highest level of support
• Handles all documentation requests for customers and works to complete all required forms for internal use and follow up with customers on external request from suppliers
• Assists with crafting, and reviewing all daily, weekly, monthly, quarterly reports to keep sales team on budget and target for their territories
• Provides customers with sample requests, and sample follow-up procedures to ensure customer has everything they need for potential new business opportunities 
• Ensures all customers are set up accurately via master data and audits quarterly to provide quick updates 
• Quarterbacks the new business checklist to ensure organization is equipped to efficiently handle new business for the customer
• Ensures material codes and pricing are established accurately, stock and forecasts are set in place, and customer-specific delivery instructions have been addressed

 

What you’ll need:

• High School Diploma required, Associate or Bachelor’s degree preferred. A combination of education and/or experience will be considered for the ideal candidate
• Prior experience working in customer solutions with B2B customers preferred
• Excellent problem solving skills with ability to resolve complex business issues
• Ability to handle a wide range of detailed work activities, multi-tasking experience a must
• Adept with working in fast paced environment
• Proficiency using SharePoint and Tableau (or equivalent reporting tools) and MS Office package preferred, strong excel skills are encouraged
• SAP or relevant ERP system and Salesforce experience a plus

 

Where you'll work:

This is a Hybrid role in Dublin, OH.

 

Benefits:

• We offer comprehensive benefits to employees including medical, dental, vision, STD, LTD and life insurance, 401k, generous flexible time off program and much more.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more.  Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

 

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

 

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! 

 

We are committed to a diverse workforce and a culture of inclusion.  Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. 

 

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and