Digital Solutions Specialist

Description

WHO WE ARE -

Johnstone Supply - The Founders Group is a 3rd generation family-owned leading wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We are locally owned and operate across 5 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and feature the industry’s most respected catalog (available both in digital and online) featuring more than 80,000 quality parts, supplies and equipment.

SCHEDULE -

Monday - Friday between 8:00am - 5:00pm

SALARY RATE -

Salary: $65,000 - $75,000 / year

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Daily Workflow Requests

• Assist with website help requests and profile creation/maintenance.
• Handle Partstock help requests and profile creation/maintenance.
• Manage ST integration requests.
• Lead customer facing and internal communications regarding help and creation/maintenance requests

Digital Solution Profile and Product List Creation/Maintenance

• Create and maintain digital solution profiles for new and existing customers.
• Create and maintain digital solution product lists for customers and internal team members.
• Manage and maintain website Global Product Lists.
• Purge old web profiles (24 months without login).

Solution Testing and Troubleshooting

• Partner with our IT team and the corporate Johnstone Services Team to test and troubleshoot solutions for product launches and enhancements (e.g., new product launches, new website tool releases, internal tool releases).
• Coordinate efforts to resolve daily technical issue reports from field users.

Department Reporting and Data

• Generate JEN web-user reports.
• Coordinate ST catalog and price file maintenance.
• Compile sales history from company database for building customer product lists.

SEO

• Manage SLI platform SEO (with data provided by Product Category Mgrs. and Sales & Marketing leaders).
• Manage and maintain SEO and banner content campaigns.
• Perform SLI cleanup, purge, and maintenance.

Other content development, coordination, and maintenance projects

• As a part of the Digital Solutions and Business Development teams, the Digital Solution Specialist will occasionally be assigned new tasks that involve creation, coordination, and administration of content for new projects.

QUALIFICATIONS:

• High school diploma or GED; 4 to 6 years of Branch manager or at least 4 years as an assistant manager in the wholesale industry
• Knowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving, and sales.
• Ability to use PC-based spreadsheets and word processing programs (MS Word/Excel).
• General knowledge of inventory management principles and procedures, including procurement, storage, forecasting, and handling dead inventory.
• General knowledge of sales and marketing processes and techniques to drive sales. 
• Knowledge of governmental regulations as applied to product distribution, including OSHA regulations, Worker’s Compensation, and Hazardous Materials Handling.
• Knowledge of human resource management principles, including recruiting and hiring, training and development, delegating, coaching, and evaluating employees.
• a professional appearance and demeanor, positive attitude, strong communication and customer relations skills are a must

BENEFITS -

• Paid Vacation / Holidays / Sick Leave
• Medical Insurance 
• Dental Insurance
• Vision Insurance
• Company paid Life Insurance
• Company paid Long-Term Disability Insurance
• Flexible Spending Account for Medical and Dependent Care
• Health Savings Account with generous company contribution
• 401(k) Plan with generous company match