Principal Technical Program Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Principal Program Manager of Operations at Docusign, you'll lead crucial global programs, driving system and process improvements, orchestrating complex technology migrations, optimizing workflows, managing budgets, ensuring data integrity, and overseeing key vendor relationships and product transfers—all vital to Docusign's strategic initiatives. This role acts as a critical bridge between engineering leadership and other key stakeholders, including Product, People, Communications, Finance, and Legal, focusing on strategic and operational planning and fostering cross-functional initiatives to boost engineering effectiveness. You'll also be responsible for establishing key success metrics for Engineering and Product teams, building the dashboards necessary for leaders to gain actionable insights, and fostering strong cross-functional alignment and communication, especially with senior leadership, to achieve program goals.

This is an individual contributor role reporting to the VP of Product Development and Operations.

Responsibility

• Serve as a trusted strategic partner to the VP of Operations and Technology, playing a pivotal role in shaping strategic direction and operational excellence

• Develop and execute programs and initiatives that champion overall goals, requiring frequent and close collaboration with key cross-functional leaders, including those in Finance, Engineering, Customer Support, Marketing, and Product

• Drive results without formal authority by cultivating a highly collaborative and high-trust team environment

• Demonstrate strong people management skills by influencing diverse stakeholders, resolving conflicts constructively, and expertly leading teams through periods of change

• Identify and manage program risks through rigorous risk assessments, proactively surfacing prioritization and tradeoff decisions, and proposing effective mitigation strategies or alternative solutions aligned with defined risk management processes

• Apply deep project management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery

• Manage budgets effectively for all of Product and Engineering, meticulously tracking and understanding where costs are allocated including developing robust financial models, forecasting expenditures, analyzing variances, and identifying opportunities for cost optimization without compromising quality or strategic objectives, ensuring financial discipline and transparent reporting across all initiatives

• Identify and manage program risks through rigorous risk assessments, proactively raising prioritization and tradeoff decisions, proposing effective mitigation strategies, and developing alternative solutions in line with a defined risk management framework

• Design and optimize workflows for Product & Engineering leads, including tooling, processes, and best practices – apply deep project management expertise to define clear workstreams, establish ambitious yet achievable milestones, and ensure all project activities are appropriately assigned and meticulously tracked for successful delivery

• Design and implement a rigorous program for product and feature launches, ensuring seamless coordination, clear communication across all stakeholders, and comprehensive readiness checks to accelerate market entry and adoption

• Develop standardized launch playbooks, defining decision gates, and ensuring cross-functional alignment from ideation to post-launch review

• Balance strategic vision with operational execution, making real-time decisions, evaluating tradeoffs, and identifying innovative opportunities that not only enhance program outcomes but also drive continuous improvement

• Facilitate comprehensive project planning and coordination to drive accountability across teams, ensuring they deliver high-quality results consistently, on time, and within scope

• Partner closely with executive leadership t