Adult Learning Center Intake Advisor

Department: Branch Services & Programs

Employment Type: Full Time

Location: Harlem Library

Reporting To: Ivelise Lugo

Compensation: $56,000 - $58,000 / year

Description

OverviewAdult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for the Library.  Professional teachers facilitate free instruction to adult patrons in reading, writing, speaking, and listening from a 0 to 8th-grade level in both in-person and online classes. Instruction is offered in 3, 10-week cycles and 1, 4-week summer cycle. The Intake Advisors recruit new students, determine eligibility through testing and interview, and  monitor attendance, and student retention.  Intake Advisors follow up with students to identify barriers to participation and encourage continuation in the program. 
We are looking for someone we can count on to:
Own:

• Case management and regular communication with students 
• Outreach and relationship building with internal and external partners for program referrals

Teach:

• Introduce students to various Library and city services in helping students achieve their long term goals, and remove barriers to program participation
• Conference with students on job readiness topics 
• Orient new students to basic digital literacy and online learning platforms

Learn:

• Stay abreast of Library strategic priorities and initiatives 
• Maintain regular attendance at city and state professional development workshops 

Improve:

• Student retention and persistence in program participation resulting in higher measurable skill gain
• Student registration and intake processes ensuring a positive patron experience

Some expectations for this role are that within:
1 month, this person will:

• Recruit, assess, and place students
• Regularly communicate with absent students to identify and eliminate barriers to program participation 

3 months, this person will:

• Receive or maintain certification in Best Plus and TABE administration 
• Enter data into program and Library databases (ASISTS and Google Drive) 

6 months and beyond, this person will:

• Coordinate localized information sessions
• Coordinate with both external and internal partners to provide workshops to a diverse population
• Analyze data and run reports that will influence future programming choices

Responsibilities: 

• Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class, or referral to an outside agency; monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the program 
• Input data for students into the agency database in a timely manner, which includes client personal contact information, assessment results, attendance, and educational and employment outcomes.
• Test all students at the end of each cycle
• Maintain paper record files for each student as per NYSED requirements
• Conduct outreach
• Connect adult students with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
• Provide workshops on using technology, orientations to library services, etc.

Required Education, Experience & Skills

Required Education & Certifications

• Bachelor’s degree in education, English, literacy, or a related field
• Certification in Best Plus and TABE (attainment of certification required within the first 3 months of employment)

Required Experience

• 1 year of experience working with culturally diverse populations
• Experience using databases (data entry and management)
• Knowledge of community resources and counseling/social services for high needs populations. (literacy and language needs)

Required Skills

• Experience in data entry and utilization of various databases
• Intermediate knowledge of Excel and Google Drive
• Intermediate knowledge of Microsoft Office
• Proficiency in navigating and leading meetings on Zoom
• Excellent written and verbal communication skills, 
• Ability to work with culturally-diverse communities 
• Ability