Senior System Support Analyst - Promotional

Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals:

• Advance Airport Development
• Transform the Customer Experience
• Optimize Ongoing Business
• Cultivate Our Culture

Here, culture starts with each of us. Our workplace is shaped by mindsets that guide how we show up for one another: believing the best in people, collaboration, empathy, listening, and thoughtful decision-making. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today and help us connect our community to the world.

Why You'll Love Working at SAN:

• Location:  The new Airport Authority Administration building, located on the San Diego International Airport campus and near the waterfront, providing stunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline.
• Location: This position is located inside the terminals at San Diego International Airport, placing you at the center of airport operations. With direct access to secure areas and daily interaction with employees, airlines, concessionaires, and other aviation partners, you'll be part of the fast-moving environment that keeps the airport running smoothly.
• Salary: The hiring salary for Senior Systems Support Analyst is $100,252-$111,391. The full pay range for Senior Systems Support Analyst is $85,686-$137,097.
• Benefits: You will enjoy 14 paid holidays, 18 – 33 days of vacation (PTO), parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan and 457 defined contribution plan. Plus, take advantage of our annual employer-funded Lifestyle Spending Account, designed to support your personal development and growth activities—and much more!
• Wellness: Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails.
• Application Deadline: February 19, 2026. Interviews for qualified applicants are anticipated to begin after February 23, 2026, with a tentative completion in early March 2026, subject to change based on business needs.

About the Job:

The Information Technology department is looking for a Senior Systems Support Analyst with a strong operational mindset and a focus on delivering reliable, high-quality technology services in a complex, customer-facing environment. This role is responsible for ensuring systems, services, and teams operate effectively in support of day-to-day airport functions. This is a promotional opportunity open to active San Diego County Regional Airport Authority employees only.

At its foundation, this role centers on system reliability, service delivery, problem resolution, coordination with stakeholders, and continuous improvement across critical technology functions.

The Senior Systems Support Analyst applies these core responsibilities across different areas of operational focus: Airport Terminal Operations Systems and Service Desk. Both areas support critical systems within SAN’s technology landscape, ensuring reliable operations, responsive service delivery, and continuity for airlines, passengers, tenants, and Authority staff.

The ideal candidate will bring strong technical judgment, accountability, and adaptability, with a unique opportunity to lead teams and apply senior-level IT expertise in environments that directly support airport operations and service continuity.

What You’ll Do:

Airport Terminal Operations Systems

• Operational Systems Ownership: Supports and maintains mission-critical airport terminal systems that enable airline, passenger, and staff operations.
• Infrastructure & Hardware Support: Maintains specialized servers, PCs, displays, and peripherals supporting ticket counters, gates, and terminal systems.
• Troubleshooting & Continuity: Diagnoses and resolves system and hardw