Senior Project Manager, Professional Services

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places - all in a day’s work!

MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

As the Senior Project Manager, you will be responsible for liaising with customers and internal stakeholders, managing concerns and potential resolutions, and executing a variety of professional services delivery projects.

We’re looking to speak with candidates based on the east coast for this remote or hybrid position.

Position Expectations

• Accountable for project planning and execution, customer experience, and ensuring MongoDB delivery meets committed scope and budget
• Employ project management excellence to navigate with agility the complex organizations of large enterprises, building mindshare to plan and execute programs likely to have ambiguous risks and challenges
• Maintain excellence of project governance with internal and customer stakeholders, managing day-to-day project planning and execution, project scope, expectations and risks, and ensuring timelines are met and quality results produced
• Lend support to pre-sale engagements to assist with scoping of solution and project scope definition
• Adopt and contribute to the continuous improvement of MongoDB's engagement and project delivery methodologies
• Confidently lead project meetings, owning meeting agenda and meeting outcomes
• Lead the management of scope, change controls, customer expectations and timelines
• Act as a liaison between the customer, project team and the rest of MongoDB (sales, customer success, support, product and engineering) throughout an engagement
• Create plans and priorities for both project delivery and customer resources. Guide customer as well as project team members to a successful business outcome by managing the client relationship and setting and managing customer expectations during implementations 
• Establish and lead recurring project status or governance meetings, including preparation of materials and working with customer project manager and key internal and external stakeholders to review key project information and maintain visibility and accountability
• Manage escalations or critical situations
• Adopt a consultative and prescriptive approach that inspires trust and confidence

Requirements

• 5-7 years of project management experience with enterprise-scale software solutions, large-scale software engineering or consulting services delivery experience preferred
• Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner) 
• Demonstrated leadership skills within complex, transformative projects, with direct responsibility for leading project teams, delivering high quality results on schedule and within budget
• Services delivery experience with development or operation teams is a plus
• Strong working knowledge of the Agile framework and related practices

Nice-to-have skills

• Experience as a SCRUM master
• Experience in managing projects with a high degree of uncertainty (research and innovation)
• Experience in delivering software development projects (ideally modernization of a legacy application)
• Experience with JIRA / Project tools
• Certification or deep experience with standard frameworks such as the PMI PMBOK, or Scrum methodolog