TikTok Shop - SRE Strategy Manager (Smart Route Engine), Last Mile Operations

Team Overview

The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.



We are seeking a highly analytical and detail-oriented SRE Strategy Manager to support the design, optimization, and governance of our Smart Route Engine (SRE) — the core system responsible for shipping order allocation across our carrier network. This role is critical to ensuring that every order is routed to the optimal carrier based on cost, service level, performance, geography, and operational constraints.



You will collaborate with product, engineering, data science on behalf of last-mile operations teams to build routing rules, test new logic, analyze performance trends, and continuously refine the allocation strategy to improve delivery speed, cost efficiency, and customer satisfaction.



Responsibilities

-Partner with last-mile operations and carrier management teams to understand network changes, capacity limits, and new service offerings.

-Work with product managers and engineers to translate business requirements into routing logic specifications

-Provide/prepare clear documentation, business review proposal for engineering implementation.

-Work closely with product team, R&D and Data Science team on continuous improvement for smart Route Engine



Strategy & Rule Design including but not limited to:

-Develop and maintain the overall strategy for SRE logic, including cost optimization, SLA adherence, transit-time rules, and zone-based routing

-Design system rules for carrier selection, capacity allocation, regional routing, and fallback logic

-Implement dynamic routing strategies based on real-time performance, peak demand, and carrier constraints

-Conduct A/B testing and simulation modeling for new routing logic or carrier strategies

-Adjust routing strategies based on carrier performance, peak readiness, promotional events, or regional demand spikes

-Other operational strategy related tasks assigned