DSCSA (Drug Supply Chain Security Act) Product Flow – Senior Analyst (Remote - US)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Analyst – DSCSA (Drug Supply Chain Security Act) Product Flow will be primarily responsible for DSCSA activities requiring a high degree of internal-facing interactions, resolving DSCSA data errors, and ensuring efficient product flow of prescription pharmacy product. The Senior Analyst will have the responsibility of managing a queue and processing DSCSA-related data errors, which prevent the compliant product flow of drugs held in quarantine locations at Distribution Centers and pharmacies. In addition, the day-to-day activities will support 10 distinct business units across Retail, PBM, Omnicare, Minute Clinic, and Oak Street Health as well as playing a key role in maintaining the formal documentation of key processes. The Senior Analyst will join forces with the field teams and leadership; vendors of prescription pharmacy product; and the vendor for the web-based application with which the exceptions queue and processing activities will take place.This role will focus on monitoring, troubleshooting, and resolving serialization and traceability exceptions, managing serialization and exception handling under the DSCSA.This is a remote role that can be done anywhere in the US.The financial scope of work also entails:1. Minimizing and eliminating the risk for financial penalties incurred due to DSCSA non-compliance2. Minimizing the impact to working capital and waste caused by quarantined product, DSCSA-data errors, and internal systems errors3. Defining the financial and operational opportunities for savings due to internal and external non-adherence to standard pharmacy warehouse receiving proceduresResponsibilities:• Monitor and manage serialization exceptions using TraceLink SCWM platform, ensuring timely investigation and resolution; Troubleshoot CVS Health’s traceability and verification issues, escalating to trading partners• Support the implementation of SOPs and compliance workflows for exception handling and traceability; Maintain and update knowledge management records, ensuring compliance documentation aligns with CVS Health’s policies and regulatory standards• Act as a liaison between CVS Health’s internal teams and external trading partners (manufacturers, wholesalers), addressing quarantine inventory issues and exception resolutions• Assist in training CVS Health teams (Retail pharmacies and distribution centers, PBM Mail, PBM Specialty, etc.) on serialization compliance, exception management, and best practices• Support the development of systems and processes needed for on-going exceptions management. Stay up to date with DSCSA compliance milestones, providing input for process improvements and regulatory updates

Required Qualifications

• 3+ years’ experience in supply chain, analysis, retail, or healthcare• Strong verbal and written communication skill with the ability to present finding and influence key stakeholders• Advanced analytical thinking and problem-solving skills; ability to make data-driven decisions under regulatory timelines• Proven experience leading cross functional collaboration and building consensus across CVS Health enterprise• Ability to adapt quickly to shifting priorities and evolving Supply Chain Security Act (DSCSA) regulatory requirements• Highly detailed oriented with strong focus on accuracy and completeness.• Demonstrated ability to manage complex project and competing priorities under tight deadlinesProven track record managing queues and driving process improvement across large organization• Ability to influence outcomes, mediate conflicts, and guide team to resolution in high stake regulatory environment• Advanced proficiency in Microsoft Excel and PowerPoint

Preferred Qualifications

• Experience in exception management, triage workflows, and issue resolution within high volume, high urgency environments• Familiarity with DSCSA requirements, serialization, and traceability compliance across all CVS Health business units (distribution center, PBM, retail etc.) settings• Knowledge of typical pharmacy and warehouse product flow and work force• Hands on experience with TraceLink or similar DSCSA