Inside Sales / Sales Ops Coordinator

The salary range for this position is $60,000.00 - $70,000.00 depending on experience.

The deadline to submit applications is initially set for Monday April 28th, 2025. However, the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained.

This is how you WOW:

• Process and manage dealer and customer orders with accuracy and efficiency.
• Track shipments and follow up with logistics to ensure on-time delivery.
• Prepare and send quotations for dealers and direct customers.
• Ensure all pricing, terms, and discounts align with company policies.
• Work closely with warehouse, logistics, and finance teams to resolve order-related issues.
• Onboard new dealers and direct customers, ensuring proper documentation, setup, and training on Kärcher processes.
• Maintain and update dealer profiles, including contact information, purchase history, and account status.
• Communicate dealer and customer updates with the sales, finance, and marketing teams.
• Manage and track the availability, location, and condition of the demo fleet.
• Work with RSMs to schedule demo units for customers and dealers.
• Coordinate transportation and logistics for demo equipment moves.
• Ensure proper documentation, inspections, and maintenance of demo units before and after use.
• Act as the CRM administrator and quarterback, ensuring data integrity and consistent usage.
• Run weekly and monthly reports, summarizing sales team activities, bookings, and pipeline progress.
• Ensure RSMs and sales teams update CRM with opportunities, demos, and customer interactions.
• Provide insights from CRM data to help the sales team focus on high-priority accounts and opportunities.
• Manage house accounts, including direct municipal and industrial customers.
• Handle pricing, order processing, and follow-up for non-dealer customers.
• Ensure a high level of customer service and satisfaction for house accounts.
• Track and identify municipal and government tender opportunities.
• Coordinate and prepare public tender submissions, ensuring compliance with all requirements.
• Work with RSMs and finance teams to gather pricing, technical specifications, and necessary documents.
• Maintain an updated database of past and upcoming tenders to optimize future submissions.
• Generate monthly sales performance reports, including actual vs. budget sales tracking.
• Provide data insights on dealer performance, sales trends, and customer buying behavior.
• Support inventory planning by summarizing demand trends and sales forecasts.
• Work closely with marketing, finance, and operations to align sales support activities.
• Assist in trade shows, dealer events, and sales initiatives as needed.
• Collaborate with the service and parts teams to ensure customers receive top-tier support.