Job Description Summary

Field Service Engineer
The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more at:
https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medication-and-supply-management-technologies

Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Engineer is responsible for collaborating with cross-functional teams within our Global Customer Support organization to understand and be sensitive to our customer and business needs from end to end.

With more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories.
 

Position Overview

This is a remote field-based position requiring daily travel to customer locations within an assigned territory. The ideal candidate will provide technical support for BD Pyxis automated dispensing systems in healthcare facilities, maintaining and servicing both hardware and software components.

**This is a part-time position with a minimum requirement of 20 hours per week, with the potential for additional hours**

Location Requirements

• Candidates should reside within a 30-mile radius of the position's base location - Lubbock/Amarillo TX

• 5% overnight travel may be required

Core Responsibilities

• Provide on-site and remote technical support for BD Pyxis automated dispensing systems

• Diagnose, service, and resolve hardware and software issues

• Implement preventive maintenance programs

• Perform installations, repairs, calibrations, and provide sales support

• Maintain accurate documentation of service activities and inventory

• Participate in ongoing training and professional development

• Manage company assets (vehicle, tools, inventory) responsibly

Required Qualifications

• On-call experience in a customer-facing/field service environment

• Experience with computer electronics, Windows OS, and networking

• CompTIA A+ Certification

• Medical device or electromechanical device service/repair experience

• Customer Support Certification

• Valid driver's license meeting BD's auto safety standards
   

Preferred Qualifications:

• Associate Degree in Healthcare Technology or 3-5 years of combined Hardware/Software/IT experience

• Experience as a hospital pharmacy technician or in a hospital Bio-Med environment

• Prior customer support center experience or training

• Military Bio-Med experience

• Automated Teller Machine (ATM) service e