Onboard Culinary Host - Denver (Seasonal Full Time - March to October 2025)

Purpose

Rocky Mountaineer is the world’s largest privately owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes.  We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the individual and the company.

Reporting to the Onboard Management Team, the Culinary Host delivers exceptional guest service and life changing experiences through preparing upscale meals, organizing and maintaining a clean galley, and ensuring precisely executed food presentations for guests in the SilverLeaf and SilverLeaf Plus railcars over a three (3) day rail journey from Denver, CO to Moab, UT.  

We are looking for exceptional Culinary Hosts to join our Onboard team who can be role models and champions of our values and culture. Team members who can deliver service excellence and upscale meals to our guests. 

This position is deemed Safety Alert since regular access to an active railway area is required. The Culinary Host is part of the Onboard team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.

 

Important Timelines

If selected to move forward in our recruitment process, candidates will be contacted via email in February 2025. Interviews will begin in late February, with successful candidates starting in role in March. Please keep an eye on your email and junk mail for further updates.

 

Key Areas of Accountability

Guest Engagement and Food Preparation duties 

• Comfortable engaging and interacting with guests to ensure their understanding of the menu and proper order taking.

• Execute preparation of dishes and ensure all items served to our guests follow the American Rocky Mountaineer’s pre-established recipes, plating specifications, and menus while completing service in a timely manner.

• Provide fast and efficient sanitation of all dishes and equipment to support daily services.

• Organize the process of food preparation so that everything runs smoothly. Work with Train Manager and team to coordinate appropriate service timing.

• Maintain inventory of food, supplies, products, and equipment according to procedures. 

• Ensuring food delivery matches inventory requirements.

• Document and communicate food quality, presentation, packaging consistency and variations through food audits and communication with leadership. Manage time, the completing of tasks, and inspecting food presentation before serving.

• Ensure the galley runs efficiently, in an organized manner, and remains clean.

• Able to understand and follow up with guests regarding food allergies and dietary preferences.

High level of awareness for the health and safety of both guests and team members

• Adhere to all RMs safety and security standards.

• Adhere to food safety and proper food handling procedures and HACCP guidelines. 

• Understanding of dietary needs, considerations and requirements. Adhere to RM policies and procedures for the wearing, removal, and disposal of personal protective equipment (PPE) to reduce exposure to hazards and other health risks.

• Abide by best practice standards for: cleaning procedures, slicing techniques, equipment maintenance, utensil sanitizing, proper refrigeration, heating requirements, hand washing, preventing cross-contamination, spoilage, temperature guidelines, and disposal.

• Follow the company’s, Colorado’s, and Utah’s policies when serving alcoholic beverages and food services.

• Report safety issues to your supervisor in a timely manner.

Collaboratively work in a team environment    

• Maintain a positive attitude with the team to create meaningful moments and achieve extraordinary outcomes.

• Adapt, if required to work in multiple railcars with varying teams over a 3-day rail journey.

• Work closely with other hosts to provide seamless services and address any guest issues. 

• Help your team members as required and communicate regarding inventory, cleanliness, safety, and equipment maintenance.

• Look for efficiencies within the operations.

• Facilitate the training of new team members

• Demonstrate strong time management skills.

• Work with the Guest Services and Train Manager and Leadership team on reducing waste. 

• Clean and stock railcars, galleys, and washrooms to set standards at the end of each leg of the journey.

• Maintain correct inventory levels and reconcile as required at the end of each journey.

• Assist with the composting initiatives in your work area. 

• Perform other du