Remote Medical Assistant- Healthguide

Company Description

WHO IS GUIDEHEALTH? 

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.  

We are currently accepting applications for local candidates who reside or plan to reside within a 30-minute drive of the New Orleans, LA  area only. We thank you for your understanding. 

Job Description

As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice. 

WHAT YOU’LL BE DOING  

Patient Engagement & Navigation

• Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
• Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.
• Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.
• Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.
• Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.

Care Coordination & System Navigation

Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.

• Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).
• Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.
• Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.

Documentation & Technology

Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.

• Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.
• Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.

Collaboration & Performance

Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.

• Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.
• Participate in Guidehealth meetings, training sessions, and quality‑of‑care initiatives.

Compliance & Professional Standards

Follow all HIPAA, PHI security, and Guidehealth privacy policies.

• Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.

Qualifications

WHAT YOU'LL NEED TO HAVE 

Certified or Registered Medical Assistant OR Certified EMT required with 2 or more years of experience.

At least 2–3 years of related experience in patient navigation, medical assisting, health promotion, care coordination, or similar roles.

• Equivalent experience includes working in similar roles for several years without formal certification.
• Experience working directly with patients in clinical or non‑clinical settings, preferably with complex medical/social needs.
• Demonstrated experience with EHR documentation and remote‑work effectiveness

Education & Certifications

Certified Medical Assistant (preferred) OR

• Certified Community Health Worker/Assistant OR
• Licensed Practical Nurse or degree in a healthcare‑related field with relevant experience OR
• Certified Emergency Medical Technician (preferred).
• Bachelor’s Degree in health-