Director, Global Sales Support

Job Title:

Director, Global Sales Support

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers:

* Challenge Conventions

* Deliver outcomes unimagined

* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you. In our Concentrix Global Products Organization (GPO), you will help promote and sell industry-leading SaaS software and services tailored to meet the evolving needs of clients worldwide. With a commitment to excellence and innovation, we empower our clients to thrive in an ever-changing landscape. We’re looking for a Director, Global Sales Support who will be responsible for partnering with our North American go-to-market organization to drive innovative Gen.AI solutions for our global customers.

An ideal candidate for this role must be a passionate, team-oriented problem solver who approaches the role with a general manager mentality, waking up every day thinking about the strategy, vision, and growth of the North America business. You possess exceptional client-facing skills, a deep understanding of Software as a Service (SaaS) and cloud services, and significant experience positioning AI-based software solutions. You will collaborate with a team of talented sales, solutions, and innovation team members across the region. Our ideal candidate has a bias for action and results and will not quit until the job is done.

In This Position You Will Have the Following Responsibilities

Ownership: You are the primary GTM interface between GPO and the Concentrix sales, solutions and innovation teams. You wake up every day responsible for partnering to drive growth and are accountable to meet this year and future years’ targets.

Strategic Leadership: You define and execute a multi-year strategy, aligning with customer input, company goals, and market trends. You drive innovation and differentiation to maintain our competitive edge in the market.

Client Engagement: You build strong relationships with key clients and industry partners to gather feedback and identify opportunities for collaboration and co-innovation.

Executive Presence: You are experienced in interacting with both technical and business decision makers. You are comfortable in representing our products and brand in executive engagements.

Market Analysis: You identify emerging trends, customer needs, and competitive offerings. You use insights to inform the product team around future feature development.

Stakeholder Engagement: You’re able to gain tight alignment with cross-functional teams, including sales, marketing, engineering, and customer success, to ensure successful solution delivery and adoption.

Product Evangelism: You serve as a subject matter expert and advocate for our products and solutions in North America. You represent the company at industry events, conferences, and customer meetings to showcase our products and thought leadership.

Qualifications

• Bachelor's degree in business, finance, computer s