Cashier, Full-Time (Days)

Overview

At Houston Methodist, the Cashier position is responsible for handling cash, credit and other forms of payment transactions in retail food operation areas. This position accurately and efficiently completes transactions, provides receipts and makes change. The Cashier position is responsible for preparing a cashier's report and depositing revenues following established Cash Handling Procedures. This position also provides support and assists in other areas of the retail food operation, including the food service areas, dining room and may operate relevant Food Services equipment. The Cashier position may be asked to assist in other food and nutrition service areas, as needed.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.

• Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution. Responds to customer satisfaction, both urgent and routine requests, within established guidelines of the department. Escalates customer's complaints to Supervisor/Manager.

• Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Changes and updates the menu boards. Maintains stock levels on all snack items in service area, i.e., beverages, chips, candy, etc.

• Maintains, cleans and organizes service and equipment areas.

• Contributes towards improvement of department score for patient satisfaction, through peer-to-peer accountability to service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Accurately completes Cashier's end of shift report.

• Ensures logs are complete for Doctors, Volunteers, meal tickets, and other Charge Tickets according to procedures. May assist with food service, maintaining proper temperatures logs, coolers, etc.

• Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness, and HIPAA. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding hazards identified in the workplace.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes resources with cost-effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. Practices cost control through proper use of supplies and equipment

• Reports/shares financial and/or operational metrics processes as directed by management, i.e. error/cancellation/voids.

• Accurately processes all cash register transactions. Gives proper change and a legible receipt. Consistently stays within the short/over Cash Handling guidelines and policy.

GROWTH/INNOVATION ESSENTIAL FUNC