Operations Assistant

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

General position summary:

This role will have responsibilities of monitoring and tracking shipments to ensure delivery dates are met    

Essential Duties & Responsibilities:

• Assist in monitoring and tracking shipment status to ensure delivery dates are met
• Update database with notes regarding changes and communications – weights, dates, addresses changes, etc
• Effectively communicate with agents and customers via telephone and email regarding status of shipment
• Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments
• Assist with sending required documentation and paperwork to the bases  
• Additional administrative tasks including data entry and phones
• Overtime is required during peak season
• Other duties as assigned

Skills Required

• Excellent customer service and communication skills (verbal and written)
• Ability to work under deadlines and within specific time frames
• Exceptional ability to identify, analyze, and solve problems
• Ability to articulate a vision and then motivate others for engagement
• Self-motivated; works with resourcefulness, urgency and with minimum supervision
• Strong ability to prioritize and re-prioritize as situations change throughout the workday
• Ability to cultivate the strengths of subordinates and peers
• Strong documentation, planning, and organizing skills

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

• Associates business degree preferred; one year + experience in related customer service, transportation, logistic industry or equivalent combination of education and experience.

TRAVEL:

• No travel required.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagra