Supervisor Accounts Receivable

Job Summary

The Supervisor Accounts Receivable leads the day-to-day operations of the Accounts Receivable (AR) department, ensuring accuracy, timeliness, and strong internal controls. This role oversees team performance, drives process improvements, and supports strategic initiatives including mergers, acquisitions, and system enhancements. The Supervisor develops their team through coaching, feedback, and ongoing skill development while partnering closely with Credit, Collections, Treasury, and other business units to support organizational financial health. 

Responsibilities

Essential functions

• Delivers strategic oversight, analysis, and guidance related to accounts receivable and cash transactional processes and reporting. 
• Partners with the Credit and Collections department to achieve timely and accurate cash application and to resolve discrepancies impacting customer accounts.
• Owns escalation of complex issues including customer disputes, unapplied cash, and system errors.
• Ensures cut-off and month end checklist is completed accurately and on schedule.
• Reviews customer account reconciliations performed by AR department team members.
• Monitors banking transaction to ensure proper posting, fraud prevention, and alignment with Treasury processes.
• Owns review and provides direction over processes and tasks assigned to the AR department ensuring accuracy and timeliness, compliance with internal controls, and identifying risk areas.
• Ensures service level targets are achieved and implements corrective actions when targets are not met.
• Leads the implementation and execution of the AR department's goals and KPIs to ensure the team is operating efficiently and identifies trends, risks, and opportunities for improvement. 
• Leads and supervises the AR department’s team development by coaching, mentoring, and providing ongoing feedback for Accounts Receivable Specialist roles.
• Administers the AR department’s mid-year and annual performance reviews of assigned personnel.
• Plays a lead role in the AR department’s recruiting and hiring activities.
• Provides coordination and oversight of the training and onboarding of team members.
• Leads and coordinates the AR department’s task management and prioritization efforts.
• Leads the coordination of the AR department’s support for external and internal audits and other engagements through the review and approval of documentation and support compilation processes.
• Leads and coordinates the execution of Company and AR department special projects and initiatives through the preparation and review of assigned special projects to increase accuracy, efficiency, and scalability.
• Drives engagement and promotes inclusive environment.

Non-essential functions

• Prepares and reviews, when applicable, ad-hoc requests and analyses in advanced and complex areas.
• Reviews prepared updates to process documentation and standard operating procedures (SOPs) for current processes.
• Assists in the development of procedures and training documentation for the department.
• Oversees the AR department’s maintenance of information systems, including support for system testing and upgrades.
• Executes merger and acquisition responsibilities including onboarding new entities, aligning processes, and supporting system integrations. 
• Ensures compliance with the Company’s and AR department’s risk management.
• Performs other duties as assigned by manager or designate.

Qualifications

• Bachelor’s degree in accounting, finance, or a related business administrative field or equivalent work experience required.
• 6 years of prior relevant accounts receivable, finance, or accounting experience required.
• Professional licensure such as CARP, ARS, or ARM preferred.
• Prior people management experience preferred.
• Prior project management experience preferred.
• Banking and/or Treasury experience preferred.
• Proficient knowledge or Microsoft Office (Excel, SharePoint, Word, PowerPoint, etc.) required.
• Prior knowledge in SAP