Manager Business Systems

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

The is responsible for the administration, maintenance, security, enhancement, and continuous operation of industrial control system infrastructure supporting facility operations. This role provides technical leadership for SCADA systems, PLCs, HMI platforms, telemetry, communications networks, servers, databases, cybersecurity, and associated enterprise applications.

The position ensures reliable operation of operational technology systems while supporting regulatory compliance, operational efficiency, business process automation, and cybersecurity resilience. The ideal candidate combines strong technical expertise in industrial automation and IT/OT infrastructure with leadership, project management, and systems analysis capabilities.

Primary Duties/Responsibilities:

Systems Administration & Maintenance

• Manage, maintain, troubleshoot, repair, and optimize SCADA systems and associated OT infrastructure.
• Support installation, troubleshooting, configuration, modification, and lifecycle maintenance of:
  • PLCs
  • Allen-Bradley ControlLogix controllers
  • HMI systems
  • Remote Control Units (RCUs)
  • Telemetry Systems
  • Communications Hardware/Software
  • Industrial Networking Components
• Perform firmware and software upgrades, patch management, and system performance tuning.
• Diagnose and resolve hardware, software, network, and communications failures impacting operations.
• Maintain backup, redundancy, disaster recovery, and contingency systems to support continuous operations.

Cybersecurity & Compliance

• Implement and maintain cybersecurity controls for OT environments in accordance with NIST cybersecurity framework principles.
• Monitor for, respond to, document, and assist in remediation of IT/OT security incidents.
• Administer role based access controls, user provisioning, permissions, and authentication controls.
• Support system hardening, vulnerability management, patching, and security documentation.
• Ensure OT infrastructure aligns with organizational cybersecurity policies and regulatory requirements.

Server, Network, and Infrastructure Management

• Administer Windows Server and Windows workstation environments supporting industrial systems.
• Manage Active Directory users, groups, access permissions, and domain-related services.
• Configure and maintain:
  • Virtual Servers
  • Network-Connected PCs
  • Industrial Switches
  • Communications Infrastructure
  • Client/server Applications
  • Database Environments
• Monitor server health, storage utilization, system resources, and network performance.
• Oversee installation and deployment of new servers, operating systems, and application software.

Systems Analysis & Application Support

• Review and analyze operational business workflows and software systems to identify improvement opportunities.
• Gather business and technical requirements from operational stakeholders.
• Design, prototype, test, and implement software enhancements and systems integrations.
• Develop technical solutions supporting:
  • Regulatory Reporting
  • Inventory Management
  • Waste Tracking
  • Scheduling Systems
  • Field Operational Systems
  • Compliance Applications
  • Customer Tracking Platforms
• Evaluate technology solutions for operational efficiency and long-term business needs.

Project Management & Leadership

• Lead implementation projects involving OT/IT infrastructure upgrades, SCADA improvements, and application deployments.
• Coordinate testing, commissioning, rollout, and post-deployment support for new systems.
• Develop project plans, timelines, risk mitigation strategies, and implementation documentation.
• Provide technical leadership and mentorship to technical staff, vendors, and contractors.
• Conduct technical presentations, training sessi