Pharmacy Technician Representative - Express Scripts - Remote in TN

Express Scripts is looking for a TN licensed Pharmacy Technician and Nationally Certified (PTCB and/or NHA) to work remotely and candidate must live in TN.

Job Duties do include, accurate and timely execution of all assigned tasks in accordance with standard operating procedures, work instructions and supervisor direction. Supports productivity, quality and safety efforts by accurately operating production equipment, assisting in troubleshooting and rectifying issues, and participating in development of policies and procedures.

ESSENTIAL FUNCTIONS

• Ensure appropriate distribution of workload and workflow for assigned area including shifting resources and back filling as needed.
• Front-end work, data entry.
• Taking verbal orders, entering medication profiles, and assisting patients, caregivers, and doctor offices over the phone.
• Serve as the first line resource for questions/issues for team members in coordination with supervisor.
• Promote a positive work environment for team that supports high employee morale and job satisfaction.
• Identify and document issues impacting performance and productivity of team members.
• Raise issues to Lead and Supervisor for action.
• Provide input regarding solutions for same.
• Assist Lead and Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
• Assist in the development and documentation of policies and procedures for technicians, including specific training materials and ensuring these documents are current and accurate.
• Assist in training and validating technician staff regarding procedures.
• Provide one on one training in addition to group sessions on an as needed basis.
• Provide tips on how to get the job done more efficiently and accurately.
• Ensure that all team members are cross trained to cover production functions.
• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED required.
• Pharmacy Technician license/certification/registration as required by state law.
• General PC knowledge and e-mail abilities.
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
• Strong attention to detail with good organizational skills.
• Good verbal and written communication skills.
• Ability to adapt in a dynamic work environment.
• Learn quickly, solve problems and make decisions.
• Ability and desire to assist team members.
• Willingness to work a flexible schedule to accommodate heavy work volumes.

ABOUT THE DEPARTMENT

Through the range of healthcare products and services Accredo offers, team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiencies. In addition to the wide range of healthcare products offered to these patients, we provide comprehensive management services, including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. In these very high-touch roles, employees leave every day knowing they made a positive impact on patient lives.

ABOUT EXPRESS SCRIPTS

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is an equal opportunity employer/disability/veteran

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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