Patient Engagement Coordinator

Title: Patient Engagement Coordinator 

Employee Type: Full-Time 

Location: United States, Remote 

Schedule: Monday through Friday, 8:30 a.m. - 5:00 p.m. PST

Pay Range: $20 - $23 per hour

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k  

About CRMS by DocGo:   

Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate, economical, and clinically relevant remote monitoring and patient management programs in the industry. Cardiac RMS is an award winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics.  In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers and the broader health care team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise.  

QUALIFICATIONS: 

• Must be able to learn the transmitter hardware systems associated with Medtronic, Abbott, Boston Scientific and Biotronik. 

• Strong patient education skills 

• Excellent phone demeanor 

• Self-Starter and capable of working independently at home. 

• Must be patient, empathetic, reliable and flexible. 

• Strong interpersonal and writing/communication skills. 

• Excellent documentation/reporting skills. 

• Demonstrates professionalism in all interactions to create a positive experience. 

• Understanding of all HIPAA regulations and the need to strictly adhere to them. 

• Demonstrates empathy to those served. 

• Proficient in Excel and Microsoft Suite 

• Able to juggle multiple tasks at the same time 

PREFERRED QUALIFICATIONS: 

• Pacemaker & ICD follow-up experience is preferred not required.

RESPONSIBILITIES: 

• Responsible for accessing multiple software systems to determine if a patient is compliant with their monitoring including Merlin.net, CareLink, Biotronik, and Latitude. 

• Contacts via telephone non-compliant patients and attempts to uncover the reasons for non-compliance. 

• Works in sync with the patient and/or patient’s care team in order to resolve patient non-compliance issues. 

• Troubleshoots and monitors all patient care systems to ensure the programs and technology is working properly to ensure full compliance. 

• Documents all compliance activities and compliance issues needing to