Senior Manager, Student Services Operations

Company Description

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden is a B Corporation with a mission to provide a diverse community of career professionals who have the opportunity to transform themselves as scholar-practitioners to positively affect social change. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.
•    HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
•    REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.

Job Description

​​​​​​​Reporting to the VP, Student Services, this position is responsible for managing operations in the student services department related to training and communications.  This position is the primary liaison for campus presidents for hiring and performance management activities for the Student Services Managers.  This position is also responsible for the full implementation of student services on new campuses.   

• Manage implementation of student services department at all new campuses.  This includes developing and managing a training plan for staff, assessing skill mastery, providing oversight during start up, and managing a float pool to assist a new campus in areas of student finance and academic advising, registrar services, career services and student affairs.

• Provide leadership and guidance to campus managers. Conduct bi-weekly manager calls. Plan and lead the annual manager summit. Provide training to new managers.

• Identify and lead large scale process improvement efforts and process changes in the delivery of student services.

• Maintain expertise in regulatory and compliance trends that impact the delivery of student services and make recommendations for change across all locations.

• Provide guidance to new campus presidents in the management of their student service staff.

• Ensure that all college communications related to student services is accurate and timely.

• Oversee all student services training that is delivered to colleagues to maintain consistency, compliance and to meet the needs of the organization.

• Manage a staff of communication and training specialists.

• Develop continuous improvement plans related to training and systems.

• Completes other duties as assigned.

• This position is a designated Campus Security Authority

Qualifications

• Master's Degree preferred.
• 5 years in higher education including management responsibilities required.
• Knowledge of regulations related to higher education including Title IV, academic policies, auditing procedures.
• Ability to supervise and train staff, with demonstrated experience leading and managing teams.
• Demonstrated ability to identify and drive process improvement.
• Strong understanding of technology and how it can be leveraged to drive improvement and efficiency.
• Strong ability to collaborate with varying levels of leadership.
• Ability to influence peers, superiors and indirect reports in a matrix organization.
• Ability to learn quickly and adapt to change.
• Ability to lead change.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of colleagues from diverse backgrounds.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $77996.84 and $140851.54. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to a