Sr. Salesforce Administrator

<p><em>Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. </em></p> <p><strong>Our IT Mission: </strong>We leverage technology and best practices to provide world-class business application and user support across Vonage’s global organization. We partner with the business to understand their current and future needs, define, develop, deliver and maintain business systems, data management/storage, network systems and desktop support. We integrate business requirements with technology alternatives, taking into consideration business criticality, timing and cost implications. We apply creativity and state-of-the-art technical understanding to ensure our systems provide business, team and individual value.</p> <p><strong>SOUND INTERESTING? CONTINUE READING BELOW…….</strong></p> <p><strong>Why this role matters:</strong></p> <p>As a member of the Vonage Business Applications Engineering team, this individual will perform administration and configuration tasks in a timely, secure, high quality, and efficient manner.  You will be working with Product Owners and engineering teams as well as helping to support the end users.</p> <p><strong>Where you will work:</strong></p> <p><em>Flex Worker</em> - You will have home based days, but can be required to commute to the office for collaboration, customer meetings and presentations up to 3 days a week (exact days to be agreed with your line manager). The address of the office you will be commuting to is <strong>Pilsudskiego 69/73, 50-019, Wroclaw, Poland</strong></p> <p><em>Sponsorship Not Available </em>- Legal authorization to work in Poland is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.</p> <p><strong>What you will do:</strong></p> <ul> <li>Administration and support of Salesforce and related applications</li> <li>Work with Business customers to implement solutions to meet their business requirements</li> <li>Actively participate in the design, development, and deployment of salesforce applications</li> <li>Configure, document, test, and deploy system updates in compliance to established IT controls</li> <li>Ensure all work is completed with security and compliance goals at the forefront</li> <li>Automate processes and integrate disparate systems</li> <li>Performance optimization of existing salesforce applications</li> <li>Stay current on new application features and functionality and provide recommendations for process improvements</li> <li>Maintain an awareness of current system features and new technologies related to assigned applications</li> <li>Consistently evaluate opportunities to improve applications and their efficiency for the Business</li> </ul> <p><strong>What you will bring:</strong></p> <p><em>Required</em></p> <ul> <li>3+ years experience in design, testing, implementation, and documentation of Salesforce configuration changes</li> <li>Salesforce Advanced Administrator certification or above required</li> <li>Expert level knowledge in Salesforce Flow required</li> <li>Expert level knowledge of Salesforce security and sharing models</li> <li>Flow orchestration and the MuleSoft AnyPoint platform preferred</li> <li>Comfortable working with approval processes, flows, lightning components, validation rules and, amongst others. </li> <li>Knowledge of cloud-based/on-premise infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards</li> </ul> <p><em>Desirable</em></p> <ul> <li>BS or BA in Business Operations, Computer Science,  Information Services or related discipline preferred</li> <li>Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences</li> <li>Ability to identify technical debt and process improvements</li> <li>Energetic, self-motivated candidate with high productivity, creative problem solving skills, and the ability to multitask, prioritize, and manage multiple projects with competing deadlines</li> </ul> <p><strong>How you will benefit:</strong></p> <ul> <li>Private Medical Insurance with the option to add dependents at your own cost</li> <li>Multisport Gym Membership</li> <li>Educational Assistance Reimbursement Program</li> <li>Polish Language Classes for non-native speakers</li> <li>Lunch and Learn Sessions held biweekly</li> <li>Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development</li> <li>Three Paid Volunteer Days a Year</li> <li>Unlimited Discretionary Time Off</li> <li>Monthly Massage Sessions</li> <li>R