Assistant General Manager, Netflix House - Galleria

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We want these experiences, along with merchandise offerings, to help promote love for our titles so they become part of the zeitgeist for longer periods of time and drive long-term value for Netflix.

As the Assistant General Manager, you will assist with all aspects of Netflix House - Dallas, including developing staffing plans, recruitment and hiring, training, vendor coordination, overseeing daily operational flow, driving revenue growth, financial accountability, and all other factors of the operation, ensuring a best-in-class Guest experience.

This role reports to the General Manager and is based in Dallas, TX.

What you will do: 

• Assist the General Manager with the overall on-site operations for a Netflix House location, ensuring operating within budget.

• Lead teams and drive various operational initiatives, providing guidance, support, and training to ensure alignment with business objectives.

• Develop hiring strategies for operations teams and guide third-party vendors to ensure operational coverage and service quality.

• Demonstrate a strong understanding of building and managing labor scheduling models, ensuring the appropriate staffing levels while considering operational needs and employee preferences in accordance with local, state, and federal regulations.

• Adapt quickly to changing circumstances and help the team pivot as needed to meet business demands.

• Optimize ongoing operations to achieve maximum efficiency and best-in-class Guest Service.

• Manage vendors, coordinating with them across all operational aspects.

• Align with key stakeholders across Live Experiences, consumer products, finance & strategy, legal, human resources, and content teams.

• Promote and foster a mindset of continuous innovation in a flexible and agile work environment for internal teams and external partners.

• Foster a safety-focused culture by participating in the safety committee and collaborating with the Safety and EHS team

• Serve as a Manager on Duty (MOD) for select shifts.

What we need from you:

• Demonstrated 5+ years of operations management experience ideally in the themed entertainment, retail, restaurant, or hospitality industries. 

•  Strong knowledge of hiring practices and training & development strategies.

• Demonstrated knowledge of shift-based labor scheduling and the ability to balance operational efficiency with employee satisfaction

• Experience managing direct and indirect teams in agile and dynamic environments, responding to changing priorities and needs in a fast-paced setting

• Drive a safe, efficient, and fan-centric Netflix House by ensuring EHS compliance, operational excellence, and vendor safety while fostering innovation and profitability.

• Excellent communication skills, both verbal and digital.

• Excellent leadership skills.

• Strong desire to think outside the box and innovate.

• Strong financial acumen. 

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment