Buffet Restaurant Supervisor

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Buffet Restaurant Supervisor
Salary: $57,784 +
Status: Full Time
Shift: Varies

Monarch Casino Resort in Black Hawk is a 23-story resort with over 500 rooms, 4 restaurants, and one of the country's top spas.  The Monarch Casino Resort Spa is looking for a passionate Buffet Restaurant Supervisor to join our team!  You will thrive in a fast-paced, high-volume environment that exceeds our guests' and Team Members' expectations.  

Responsibilities:

This person will contribute to our success by ensuring the highest level of guest service.  Satisfaction is maintained by serving internal and external guests in a professional, accurate, and timely manner.

• Interviewing, disciplining, developing/training and scheduling of staff.
• Lead team member shift meetings.
• Monitors and supervises shift activities, opening and closing duties.
• Interacts with guests to resolve any guest issues.
• Works with other supervisors to facilitate a pleasurable dining experience for guests.
• Fills in for line staff when required.
• Demonstrates proactive leadership skills.
• Communicates well with guests and team members in a team environment.
• Must facilitate repeat business through pleasurable dining experiences.

Qualifications:

• Minimum 1-year previous F&B Supervision/Management experience required in FOH operations or relevant degree in hospitality program.
• Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
• Conflict management-An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
• Information Gathering-Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
• Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
• Understands measurements of liquid and weight and temperatures.
• Ability to work in high volume, sometimes loud and ever-changing environment.
• Basic to intermediate computer knowledge.
• Must possess excellent guest service and communication skills with the ability to deal with guests.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand.
• Ability to read and understand information and instructions presented in writing.
• Must be able to stand for duration of shift.
• Must be able to bend, stoop and continuously use hands.
• Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs.
• Ability to work all shifts including weekends and holidays when needed.
• Successfully pass a pre-employment criminal background check and drug screen.

Benefits:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available across four different restaurants.
• Access the team dining hall with one free hot meal per shift.
• Company-